Fumiko Kagoshima

I am a bilingual Japanese-English customer support professional with over 15 years of experience in client-facing roles across various sectors, including education, IT, and administration. My expertise lies in troubleshooting, clearly explaining technical concepts, and providing exceptional support to customers. I thrive in fast-paced, remote environments, where my strong communication skills, time management abilities, and commitment to customer satisfaction shine.

In my most recent role as an In-House IT Help Desk/Technical Support at Japan Display Inc., I provided bilingual support through a ticketing system, ensuring that technical issues were resolved efficiently. I excelled at delivering easy-to-understand guidance to non-technical staff and maintained clear documentation for complex issues escalated to the offshore team. Additionally, my experience as an English Instructor at Benesse Be Studio allowed me to create customized lessons for students and engage with parents effectively.

Throughout my career, I have developed a strong foundation in customer service and administrative support, having worked in various roles that required meticulous attention to detail and a proactive approach to problem-solving. I am passionate about helping others and continuously seek opportunities to enhance my skills and contribute positively to my team and organization.