Open to opportunities

Kamil Khan

@kamilkhan2

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Customer-centric growth leader driving revenue, retention, and team performance.

Pakistan

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What I'm looking for

I seek roles where I can scale customer-facing teams through data-driven L&D, optimize support operations, and drive revenue and retention in a collaborative, growth-focused culture.

I am a customer-centric growth catalyst with broad experience across sales, customer success, and support, focused on driving revenue and loyalty through optimized customer journeys and team capability building.

As a Learning & Development Lead and former Customer Support Team Lead, I developed training programs for 300+ employees, improved First Contact Resolution by 30%, reduced Average Handle Time by 20%, and maintained high SLA and CSAT performance.

I combine data-driven coaching, process optimization, and hands-on leadership to scale teams, improve operational KPIs, and deliver measurable business impact.

Experience

Work history, roles, and key accomplishments

Learning & Development Lead

CSS - Customer Success Solutions

Feb 2022 - Feb 2025 (3 years)

Developed training programs for 300+ hires achieving 85% trainee success and superior QA/CSAT scores; implemented coaching and documentation that boosted FCR by 30% and reduced AHT by 20%.

Learning Development Coaching CSAT FCR Documentation QA

Customer Support Team Lead

CSS - Customer Success Solutions

Jan 2020 - Jan 2022 (2 years)

Managed a team of 25+ support specialists, maintained 97% SLA compliance, and led process optimizations that improved resolution rates and service quality.

Team Leadership SLA Management Process Improvement Coaching KPI Tracking Escalation Management Customer Experience Performance Optimization

Customer Support Specialist

CSS - Customer Success Solutions

Jan 2019 - Dec 2019 (11 months)

Handled frontline technical and billing support, achieved 95%+ CSAT for six months and resolved complex issues using advanced troubleshooting to improve operational efficiency.

Technical Support Troubleshooting CRM CSAT Billing Support Ticketing

Training and Onboarding Manager

Prime BPO

Sep 2018 - Dec 2018 (3 months)

Streamlined onboarding and curriculum development to reduce new-agent ramp-up time and introduced data-driven training initiatives that improved sales effectiveness and lead conversion.

Onboarding Curriculum Design Training Delivery Ramp Up Optimization Sales Training LMS

Senior Sales Executive

DGS (TRG Group)

Apr 2017 - Aug 2018 (1 year 4 months)

Consistently exceeded monthly sales quotas by 15–20%, converted inbound leads with solution-based selling, and secured repeated 'Employee of the Month' recognition.

Sales Lead Conversion Consultative Selling Quota Attainment Cross Selling Pipeline Management Negotiation

Team Lead

SPAN BPO (Pvt.) Ltd.

Apr 2016 - Mar 2017 (11 months)

Supervised and trained sales/support teams, improving lead conversion and operational efficiency through performance coaching and cross-functional collaboration with HR, QA, and IT.