Kamil Khan
@kamilkhan2
Customer-centric growth leader driving revenue, retention, and team performance.
What I'm looking for
I am a customer-centric growth catalyst with broad experience across sales, customer success, and support, focused on driving revenue and loyalty through optimized customer journeys and team capability building.
As a Learning & Development Lead and former Customer Support Team Lead, I developed training programs for 300+ employees, improved First Contact Resolution by 30%, reduced Average Handle Time by 20%, and maintained high SLA and CSAT performance.
I combine data-driven coaching, process optimization, and hands-on leadership to scale teams, improve operational KPIs, and deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
Learning & Development Lead
CSS - Customer Success Solutions
Feb 2022 - Feb 2025 (3 years)
Developed training programs for 300+ hires achieving 85% trainee success and superior QA/CSAT scores; implemented coaching and documentation that boosted FCR by 30% and reduced AHT by 20%.
Customer Support Team Lead
CSS - Customer Success Solutions
Jan 2020 - Jan 2022 (2 years)
Managed a team of 25+ support specialists, maintained 97% SLA compliance, and led process optimizations that improved resolution rates and service quality.
Customer Support Specialist
CSS - Customer Success Solutions
Jan 2019 - Dec 2019 (11 months)
Handled frontline technical and billing support, achieved 95%+ CSAT for six months and resolved complex issues using advanced troubleshooting to improve operational efficiency.
Training and Onboarding Manager
Prime BPO
Sep 2018 - Dec 2018 (3 months)
Streamlined onboarding and curriculum development to reduce new-agent ramp-up time and introduced data-driven training initiatives that improved sales effectiveness and lead conversion.
Senior Sales Executive
DGS (TRG Group)
Apr 2017 - Aug 2018 (1 year 4 months)
Consistently exceeded monthly sales quotas by 15–20%, converted inbound leads with solution-based selling, and secured repeated 'Employee of the Month' recognition.
Team Lead
SPAN BPO (Pvt.) Ltd.
Apr 2016 - Mar 2017 (11 months)
Supervised and trained sales/support teams, improving lead conversion and operational efficiency through performance coaching and cross-functional collaboration with HR, QA, and IT.
Customer Sales Representative
SPAN BPO (Pvt.) Ltd.
Oct 2015 - Apr 2016 (6 months)
Exceeded monthly sales targets through consultative selling and strong customer relationships, achieving high approval rates and increased referrals.
Education
Degrees, certifications, and relevant coursework
Kamil hasn't added their education
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Tech stack
Software and tools used professionally
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