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Kamil Khan

@kamilkhan2

Customer-centric growth leader driving revenue, retention, and team performance.

Pakistan
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What I'm looking for

I seek roles where I can scale customer-facing teams through data-driven L&D, optimize support operations, and drive revenue and retention in a collaborative, growth-focused culture.

I am a customer-centric growth catalyst with broad experience across sales, customer success, and support, focused on driving revenue and loyalty through optimized customer journeys and team capability building.

As a Learning & Development Lead and former Customer Support Team Lead, I developed training programs for 300+ employees, improved First Contact Resolution by 30%, reduced Average Handle Time by 20%, and maintained high SLA and CSAT performance.

I combine data-driven coaching, process optimization, and hands-on leadership to scale teams, improve operational KPIs, and deliver measurable business impact.

Experience

Work history, roles, and key accomplishments

CS

Learning & Development Lead

CSS - Customer Success Solutions

Feb 2022 - Feb 2025 (3 years)

Developed training programs for 300+ hires achieving 85% trainee success and superior QA/CSAT scores; implemented coaching and documentation that boosted FCR by 30% and reduced AHT by 20%.

CS

Customer Support Specialist

CSS - Customer Success Solutions

Jan 2019 - Dec 2019 (11 months)

Handled frontline technical and billing support, achieved 95%+ CSAT for six months and resolved complex issues using advanced troubleshooting to improve operational efficiency.

Education

Degrees, certifications, and relevant coursework

Kamil hasn't added their education

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Kamil Khan - Learning & Development Lead - CSS - Customer Success Solutions | Himalayas