Teresa Miller

Bridged communication between management and agents while improving workflows and operations. Provided agent support and escalation management.

Monitored agent performance and customer interactions to maintain quality standards and identify improvement opportunities. Coached and mentored employees and conducted performance evaluations.

Managed VIP customer accounts, coordinated documentation, and ensured passport processing deadlines were met. Provided second-level customer and agent support by researching accounts and resolving escalated concerns.

Prepared, packaged, labeled, and verified merchandise for shipment. Operated RF scanners to track inventory and verify orders.

Recorded delivery information and maintained accurate documentation. Coordinated deliveries and processed returned merchandise.

Maintained accurate inventory records and conducted regular cycle counts. Prepared orders, coordinated deliveries, and processed returned merchandise.

Provided customer service through phone, email, and in-person communication. Scheduled appointments and managed technician calendars.

Completed academic coursework at Florida State College at Jacksonville from 2011 to 2012.

Earned a GED from Camden County High School in 1994.