Rana Itani
@ranaitani
Experienced industrial engineer with expertise in financial and project management.
What I'm looking for
I am an industrial engineer with over 17 years of experience in various sectors, including banking, IT, telecom, and outsourcing. My career has been marked by a strong focus on financial modeling, business planning, and project management. Currently, I serve as a Planning & Analysis Senior Manager at Reflect, where I lead financial and strategic planning initiatives, build financial models, and manage key partnerships.
Previously, I held the position of Head of Benefit Management at Arab Bank, where I established a comprehensive Benefits Management Process and reported on benefits realization to executive committees. My experience also includes managing projects at Capital Bank and Estarta Solutions, where I implemented quality monitoring systems and led teams to enhance operational efficiency. I am passionate about leveraging my skills to drive organizational success and optimize financial performance.
Experience
Work history, roles, and key accomplishments
Planning & Analysis Senior Manager
Reflect
Apr 2022 - Present (3 years 2 months)
Leading financial, business, and strategic planning for Reflect, the first Neobank in Jordan. Responsibilities include building financial models, preparing budgets, and managing strategic partnerships while optimizing revenue management and reporting.
Head of Benefit Managements EPMO
Arab Bank
Jan 2019 - Mar 2022 (3 years 2 months)
Established the Benefits Management Process at Arab Bank, identifying and measuring financial returns from various programs. Reported on benefits realization to executive committees and optimized the benefits management process.
Project Manager
Capital Bank
Apr 2016 - Jan 2019 (2 years 9 months)
Managed various IT initiatives and projects, including the IT Governance Framework and mobile banking services. Led the PMO function and enhanced procurement and engineering processes.
Project Manager + Cisco TAC Manager
Estarta Solutions
Apr 2014 - Jan 2016 (1 year 9 months)
Managed a team providing technical support for Cisco customers in the EMEA region. Established PMO functions and implemented quality monitoring systems.
Project Manager
Volkswagen Middle East
Nov 2013 - Nov 2013 (0 months)
Managed CRM activities and campaigns for Volkswagen Middle East, establishing internal processes and business rules for the call center.
Client Relationship Management Manager
Extensya
Nov 2009 - Jan 2013 (3 years 2 months)
Led the CRM department, managing project management, account management, and client retention initiatives for various sectors.
Senior Processes and Projects Analyst
Orange Jordan Telecom Group
Jan 2008 - Oct 2009 (1 year 9 months)
Led quality and project streams for payment channels, developed procurement quality management systems, and participated in process optimization projects.
Business Analyst
Business Insights Consulting
Jan 2007 - Jan 2008 (1 year)
Conducted business analysis to support decision-making processes and improve operational efficiencies.
QA Engineer (Part Time)
Aramex
Sep 2004 - Oct 2004 (1 month)
Provided quality assurance support for operations, ensuring compliance with standards and improving service delivery.
Education
Degrees, certifications, and relevant coursework
University of Jordan
Bachelor of Science, Industrial Engineering
2002 - 2006
Graduated with a Bachelor of Science in Industrial Engineering. The graduation project focused on developing Key Performance Indicators (KPIs) for ARAMEX Calling Center, which was awarded the highest grade (A) and recognized as one of the top three distinguished graduation projects.
Sisters of Nazareth School
Jordanian Secondary School Certificate, Secondary Education
2000 - 2002
Grade: 93.6%
Completed the Jordanian Secondary School Certificate (Tawjihi) with an average of 93.6%. This certificate is essential for university admission in Jordan.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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