Open to opportunities

Rana Itani

@ranaitani

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Experienced industrial engineer with expertise in financial and project management.

Jordan

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What I'm looking for

I am looking for a role that challenges my skills in project management and financial analysis while fostering a collaborative and innovative company culture.

I am an industrial engineer with over 17 years of experience in various sectors, including banking, IT, telecom, and outsourcing. My career has been marked by a strong focus on financial modeling, business planning, and project management. Currently, I serve as a Planning & Analysis Senior Manager at Reflect, where I lead financial and strategic planning initiatives, build financial models, and manage key partnerships.

Previously, I held the position of Head of Benefit Management at Arab Bank, where I established a comprehensive Benefits Management Process and reported on benefits realization to executive committees. My experience also includes managing projects at Capital Bank and Estarta Solutions, where I implemented quality monitoring systems and led teams to enhance operational efficiency. I am passionate about leveraging my skills to drive organizational success and optimize financial performance.

Experience

Work history, roles, and key accomplishments

Current

Planning & Analysis Senior Manager

Current

Reflect

Apr 2022 - Present (3 years 1 month)

Leading financial, business, and strategic planning for Reflect, the first Neobank in Jordan. Responsibilities include building financial models, preparing budgets, and managing strategic partnerships while optimizing revenue management and reporting.

Financial Modeling Business Planning Strategic Planning Revenue Management Financial Reporting Client Relationship Management Audit Management Data Analysis

Head of Benefit Managements EPMO

Arab Bank

Jan 2019 - Mar 2022 (3 years 2 months)

Established the Benefits Management Process at Arab Bank, identifying and measuring financial returns from various programs. Reported on benefits realization to executive committees and optimized the benefits management process.

Benefits Management Financial Analysis Project Management Reporting Process Optimization Stakeholder Engagement Automation Tools Strategic Planning Governance

Project Manager

Capital Bank

Apr 2016 - Jan 2019 (2 years 9 months)

Managed various IT initiatives and projects, including the IT Governance Framework and mobile banking services. Led the PMO function and enhanced procurement and engineering processes.

Project Management IT Governance Team Leadership Stakeholder Management Quality Assurance Procurement Engineering Management Risk Management Compliance

Project Manager + Cisco TAC Manager

Estarta Solutions

Apr 2014 - Jan 2016 (1 year 9 months)

Managed a team providing technical support for Cisco customers in the EMEA region. Established PMO functions and implemented quality monitoring systems.

Technical Support Team Management PMO Customer Service KPI Tracking Process Improvement Virtualization ITIL

Project Manager

Volkswagen Middle East

Nov 2013 - Nov 2013 (0 months)

Managed CRM activities and campaigns for Volkswagen Middle East, establishing internal processes and business rules for the call center.

CRM Management Campaign Management Process Development Quality Management Reporting Customer Engagement Data Analysis Team Coordination Communication Skills Project Coordination

Client Relationship Management Manager

Extensya

Nov 2009 - Jan 2013 (3 years 2 months)

Led the CRM department, managing project management, account management, and client retention initiatives for various sectors.

Client Relationship Management Project Management Team Leadership Account Management Customer Retention Training Development Process Optimization Communication Skills Performance Management Stakeholder Engagement

Senior Processes and Projects Analyst

Orange Jordan Telecom Group

Jan 2008 - Oct 2009 (1 year 9 months)

Led quality and project streams for payment channels, developed procurement quality management systems, and participated in process optimization projects.

Quality Management Process Optimization Project Management Procurement Manager Six Sigma Data Analysis Reporting Stakeholder Management Risk Assessment Compliance

Business Analyst

Business Insights Consulting

Jan 2007 - Jan 2008 (1 year)

Conducted business analysis to support decision-making processes and improve operational efficiencies.

Business Analysis Data Analysis Process Improvement Reporting Stakeholder Engagement Strategic Planning Communication Skills Problem Solving Financial Analysis Market Research

QA Engineer (Part Time)

Aramex

Sep 2004 - Oct 2004 (1 month)

Provided quality assurance support for operations, ensuring compliance with standards and improving service delivery.

Quality Assurance Compliance Process Improvement Data Analysis Reporting Team Collaboration Communication Skills Problem Solving Customer Service Technical Support

Education

Degrees, certifications, and relevant coursework

University of Jordan

Bachelor of Science, Industrial Engineering

2002 - 2006

Graduated with a Bachelor of Science in Industrial Engineering. The graduation project focused on developing Key Performance Indicators (KPIs) for ARAMEX Calling Center, which was awarded the highest grade (A) and recognized as one of the top three distinguished graduation projects.

Sisters of Nazareth School

Jordanian Secondary School Certificate, Secondary Education

2000 - 2002

Grade: 93.6%

Completed the Jordanian Secondary School Certificate (Tawjihi) with an average of 93.6%. This certificate is essential for university admission in Jordan.