AbdelRaham Al Aqqad
@abdelrahamalaqqad
Results-driven accounting and banking professional with operational expertise.
What I'm looking for
I am a results-driven accounting and banking professional with extensive experience in operations, financial services, logistics, and sales. My career has been marked by a proven ability to manage customer accounts effectively, analyze financial transactions, and optimize operational processes. I pride myself on my strong problem-solving skills and my expertise in accounting principles and banking operations.
Currently, I serve as an Operations Customer Account Services representative at Arab Bank, where I manage over 100 customer accounts and have successfully resolved more than 85% of customer issues on the first contact. My commitment to compliance and accuracy has led to a significant reduction in transaction errors and an improvement in customer service satisfaction. I am passionate about leveraging my skills in finance, banking, and logistics to contribute to an international organization.
Experience
Work history, roles, and key accomplishments
Operations Customer Account Services
Arab Bank
Nov 2023 - Present (1 year 6 months)
Managed over 100 customer accounts, ensuring compliance with bank policies and resolving customer issues efficiently. Improved service satisfaction and reduced transaction errors significantly.
Account Manager & Support Agent
Black Oasis
Jul 2023 - Nov 2023 (4 months)
Increased customer retention through proactive engagement and managed financial transactions. Led telesales efforts and provided technical support while training new hires.
Trainee in Operations Coordination
Yousef Al Akkad Sons Co
Jun 2020 - Feb 2022 (1 year 8 months)
Coordinated import processes and managed supplier communications to enhance efficiency. Assisted in budgeting and financial record-keeping.
Education
Degrees, certifications, and relevant coursework
Princess Sumaya University for Technology
Bachelor's Degree, Accounting
2021 - 2024
Studied various accounting principles including Financial Accounting, Managerial Accounting, Auditing, and Financial Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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