KPKaltrim Perzefaj
@kaltrimperzefaj
Passionate learner with proven skills in customer support and tech.
GermanyWhat I'm looking for
I am a passionate learner who thrives in challenging environments. My journey began in customer support at IKEA, where I honed my skills in communication and problem-solving. I take pride in providing exceptional service, handling inquiries, and resolving issues efficiently. My experience has taught me the importance of understanding customer needs and delivering tailored solutions.
Currently, I am expanding my technical skills as a Customer Support Agent at Lufthansa, where I assist customers with flight schedules and bookings. My background in programming and web development complements my customer service experience, allowing me to bridge the gap between technical support and user experience. I am eager to leverage my diverse skill set in a role that challenges me and fosters my growth.
Experience
Work history, roles, and key accomplishments
LUCustomer Support Agent
Lufthansa
Jan 2024 - Present (1 year 5 months)
Assisted customers with flight schedules, bookings, and cancellations. Handled inquiries about baggage policies and provided solutions for seating arrangements and special requests while promoting additional services.
IKCustomer Support Agent
IKEA
Jan 2023 - Nov 2023 (10 months)
Provided customer support and assistance over the phone and other channels, handling inquiries, complaints, and feedback professionally. Offered detailed information about IKEA products, services, and pricing while assisting customers with order placements and modifications.
Web Developer
Freelance
Developed web applications using Laravel, PHP, Django, and various frontend technologies including React and Vue.js. Managed databases with MySQL and Microsoft SQL, ensuring optimal performance and user experience.
Education
Degrees, certifications, and relevant coursework
SHMT Mehmet Isai
Electrotechnician, Electrotechnics
2020 - 2023
Studied electrotechnics with a focus on electrical installations, gaining practical skills and theoretical knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Website
eltaiks.comJob categories
Interested in hiring Kaltrim?
You can contact Kaltrim and 90k+ other talented remote workers on Himalayas.
Message KaltrimFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
