Open to opportunities

Monica User

@monicauser1

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Software Engineering Student in Berlin

Germany

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What I'm looking for

I am seeking a role that fosters growth and innovation, with a focus on collaborative team environments and impactful projects.

Last Semester- Software Engineering Student in Berlin

Experience

Work history, roles, and key accomplishments

Current

Software Engineering Student

Current

University of Europe for Applied Sciences

Mar 2023 - Jan 2025 (1 year 10 months)

Pursuing a Bachelor of Science in Software Engineering, gaining skills in programming, frontend development, and technical troubleshooting through various projects and coursework.

JavaScript Python HTML CSS Agile Development API Integration

Technical Support Specialist

PartnerHero

Nov 2021 - Nov 2022 (1 year)

Resolved technical queries and bug-related issues by coordinating with the developers' team. Provided actionable insights for software improvement and identified recurring technical issues, enhancing CRM system performance.

Technical Support CRM Systems Customer Service Problem Solving Technical Troubleshooting Communication Team Collaboration Documentation

Customer Support Specialist II

PartnerHero

Nov 2021 - Nov 2022 (1 year)

Designed and implemented new email and chat templates to streamline support for recurring issues. Handled high-level customer inquiries and supported training for new team members, improving response time through documentation.

Communication Problem Solving Team Collaboration Templates Empathy Customer Support Training Documentation

Education

Degrees, certifications, and relevant coursework

University of Europe for Applied Sciences

Bachelor of Science, Software Engineering

2023 - 2026

Detail-oriented Software Engineering student with experience in technical support. Engaged in various programming languages and tools, focusing on frontend development and debugging.