At Lufthansa Industry Solutions, I monitored and maintained technical infrastructure and applications to support their continuous operation. I managed and resolved incidents, documented them, and initiated problem management processes to help prevent recurrence.
I also handled management escalations and coordinated activities between service desk teams to support communication and issue resolution.
During my internship at WEWEB, I created and maintained websites using WordPress. I’m currently pursuing a Master’s degree in Data Science at University of Bielefeld.
