Open to opportunities

PRAKASH GIRI

@prakashgiri

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Customer-oriented quality and management professional with 8+ years experience.

India

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities in quality assurance and management.

I am a customer-oriented and strategic thinking quality and management professional with over 8 years of experience in the travel industry. My primary strength lies in building customer relationships, retaining top accounts, and growing profits. I excel in communication and interpersonal skills, enabling me to work effectively under tight deadlines.

Throughout my career, I have held various roles, including Senior Customer Care Executive and Data Quality Assurance Specialist. I have a proven track record of handling customer inquiries, analyzing data for quality assurance, and providing feedback to improve service standards. My experience with Global Distribution Systems like Sabre and Amadeus has equipped me with the technical skills necessary to thrive in this dynamic field.

Experience

Work history, roles, and key accomplishments

Sr. Customer Care Executive

Teleperformance

Feb 2023 - Present (2 years 6 months)

Handled voluntary changes, cancellations, and name corrections for international travel processes. Provided customer assistance via phone, email, and chat, utilizing various GDS systems like Sabre, Amadeus, and Farelogix.

Customer Service GDS (Sabre & Amadeus)Farelogix)Travel Consulting Problem Solving

Data Quality Assurance Specialist

Omprime Private Ltd.

Jun 2022 - Present (3 years 2 months)

Analyzed calls for quality audit purposes, ensuring adherence to company service standards. Investigated passenger travel information for data quality and provided detailed investigation reports.

Quality Assurance Data Analysis Customer Service Reporting Communication

Customer Care Executive

Teleperformance

Jul 2021 - Present (4 years 1 month)

Provided assistance to customers regarding e-commerce products, handling inbound calls related to online purchases. Offered troubleshooting for electronic products and guided customers on return policies across various product categories.

Customer Service Troubleshooting Inbound Product Support

Customer Service Agent

Air India Air Transport Services Ltd.

Dec 2013 - Present (11 years 8 months)

Managed check-in, supervisor duties, and flight controlling operations, including all arrival and boarding procedures. Handled VIP and CIP special requests and coordinated with reservations and hotels during flight disruptions.

Customer Service Flight Operations Farelogix)Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

VIVA IMS, Mumbai

Master of Business Administration, Finance

2009 - 2011

Grade: 67%

Completed a Master of Business Administration with a specialization in Finance. Gained comprehensive knowledge in financial management and business strategies.