At CASAGRAND, I owned end-to-end CRM operations for residential real estate projects, managing the customer journey from booking to possession. I handled payment tracking, follow-ups, and reconciliation, and coordinated with banks on loan approvals.
At PROZONE PALMS, I managed customer onboarding, flat allocation, and customization requests. I also handled agreements, cancellations, refunds, and reconciliations, coordinating with legal, finance, and banking teams.
Earlier, at INTEGRA GLOBAL SOLUTIONS, I led operations and client communication teams, trained new hires, and prepared performance reports. At TATA CONSULTANCY SERVICES, I worked on month-end close, financial reporting, and balance sheet reconciliations, and prepared SOPs for key activities.
