CV

Open to opportunities

Chhaya Varma

@chhayavarma

Sales & CRM Head at Simar Pride Ventures LLP, managing sales and CRM from booking through possession for a 126-unit residential project.

At Simar Pride Ventures LLP, I manage sales and CRM operations for residential real estate, from customer inquiries and site visits through bookings and possession. I also monitor sales performance and support business targets.

For a 126-unit residential project, I managed sales and CRM activities from booking through possession. I coordinated home-loan processing, payment follow-ups, and Agreement to Sale, Sale Deed, and RERA-related documentation.

I coordinate with customers, banks, legal, accounts, and construction teams to address queries and complaints. My work also includes collection tracking, possession handovers, after-sales support, and MIS reporting.

Experience

Work history, roles, and key accomplishments

SL

Current

Sales & CRM Head

Current

Simar Pride Ventures LLP

Aug 2018 - Present (8 years 2 months)

Lead and manage the sales team, monitor sales performance, and support achievement of business targets. Manage end-to-end CRM activities including customer inquiries, site visits, negotiations, home bookings, and booking closures.

Sales Management CRM Customer Relationship Management Mortgage Loan Coordination Payment Recovery Documentation MIS Reporting Team Leadership Negotiation Site visits Book Closure RERA Documentation after sales services

RL

Current

Customer Relationship Officer (CRO)

Current

Reliance Footprint Ltd.

Dec 2013 - Present (12 years 10 months)

Supported customer engagement, complaints, repair-related queries, and customer feedback. Monitored sales staff behaviour, maintained staff evaluation reports, and supported floor-manager activities.

Customer Engagement Complaint Handling Staff Evaluation Floor Management

DT

Sales Assistant

Desire Tours & Travels

Jan 2010 - Jun 2011 (1 year 5 months)

Maintained customer data and correspondence, daily sales and stock reports, cash inventory, and branch staff/salary coordination.

Customer Data Management Sales Reporting Stock Reporting Cash Inventory Staff Coordination

BB

Customer Care Associate

Big Bazaar

Sep 2007 - Nov 2009 (2 years 2 months)

Supported customer service, stock/overstock control, staff grooming standards, and store display.

Customer Service Stock Control Store Displays

SP

Store Manager

Seven Beauty Parlour

Managed stock control, staff grooming standards, store display, and customer service.

Stock Control Staff Management Store Displays Customer Service

Education

Degrees, certifications, and relevant coursework

YU

Yashwantrao Chavan Maharashtra Open University

Bachelor of Arts, Arts

Grade: 50.64%

Completed a Bachelor of Arts degree in March 2009 with 50.64%.

LU

Latur University

Higher Secondary Certificate, General

Grade: 50.83%

Completed Higher Secondary Certificate in February 2003 with 50.83%.

DU

Dr. Babasaheb Ambedkar University

Master of Arts, Arts

Appeared for Master of Arts; completion status not provided.

Tech stack

Software and tools used professionally

Windows

Tally

Availability

Open to opportunities

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Head of Sales and CRM Customer Relationship Manager CRM Manager

Skills

Real Estate Sales CRM Operations Customer Relationship Management Project Sales Site visits Sales Negotiation Home Bookings Reservation Documentation Home Loan Processing Bank Coordination Payment Recovery Collections Possession Planning Handover Coordination Purchase And Sale Agreements

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