Simms Kalilah

Leading small group classes (1-4 students) that are 30 minutes long.
​The role involves guiding students through the fun, animated lessons, using the platform's tools and characters to encourage interaction and learning.
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Handled customer complaints with empathy and composure across channels, resolving issues and maintaining high customer satisfaction during short-term assignment.

Prepare and deliver tailored online English lessons, develop educational materials (notes, quizzes), and assign activities to improve students' reading, writing, and conversational skills.

Identified, investigated, and resolved software and hardware issues via calls, chat, and email; maintained client systems, produced case reports, and onboarded new support team members.

Assisted customers on the sales floor by assessing needs, answering questions, and facilitating purchases to support store sales objectives.

Scheduled meetings, coordinated appointments, maintained confidentiality, and streamlined interdepartmental communication to support school administration.

Managed cash reconciliation and assisted customers with product selection and purchases while resolving register discrepancies.

Scheduled meetings, drafted documents and reports, managed correspondence, and organized incoming mail to support station operations.

Worked as an administrative assistant at Spanish Town High School from August 2016 to December 2017.

Completed a certificate program at Turner's Institute from September 2015 to June 2016.

Completed high school diploma at St. Catherine High School between September 2008 and June 2015.