At Credila, I provide L1/L2 application and production support for Loan Origination Systems and Lending Management Systems used for education loan processing and servicing. I investigate production incidents, analyze application and API logs in the AWS Management Console, and use SQL queries with MySQL to validate application data.
I also worked as an Application Support Engineer at Credable, supporting LOS, LMS, and supply chain finance applications. I investigated transaction discrepancies and invoice processing failures, prepared root cause analyses, and collaborated with development teams on code-level fixes.
At Veefin Solutions Ltd., I supported banking and supply chain finance applications, including database troubleshooting and approved data corrections. I also handled user administration and performed post-release sanity testing.
Earlier, as a Desktop Support Engineer at Sigma Solvents Pvt Ltd., I supported a SCADA application for an automated chemical plant, monitored system alerts, and resolved networking issues for sensors. I hold a Bachelor Of Computer Application (BCA) from ISBM University, Chattisgarh, and a Foundation Of Cyber security certification from Coursera.
