Kajal Rawat
@kajalrawat
Bilingual customer service professional specializing in international airline support.
IndiaWhat I'm looking for
I am a customer-focused bilingual professional with two years' experience supporting international passengers for Emirates Airline, handling Spanish and English inbound inquiries, reservations, cancellations, and service recovery while meeting SLA and performance targets.
I bring strong complaint-resolution skills, expertise in airline reservations and ticketing support, and the ability to multitask and manage time effectively in rotational shifts. I hold a B2 Spanish certification from Instituto Cervantes and a Bachelor's degree from the University of Delhi (DU SOL).
Experience
Work history, roles, and key accomplishments
Customer Service Executive
IGT Solutions
Oct 2023 - Aug 2025 (1 year 10 months)
Provided end-to-end bilingual (Spanish/English) support for Emirates Airline passengers, handling bookings, cancellations, rescheduling, and complaints while maintaining SLA and high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Delhi - School of Open Learning
Bachelor's Degree, General Studies
Completed a Bachelor's degree through the School of Open Learning at the University of Delhi.
Kendriya Vidyalaya
Senior Secondary (12th), Senior Secondary Education
Completed Senior Secondary (12th) education at Kendriya Vidyalaya.
Instituto Cervantes
B2 Level Certificate, Spanish Language
Achieved Spanish language proficiency at B2 level from Instituto Cervantes.
Availability
Location
IndiaAuthorized to work in
Job categories
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