Kirti Kindra
@kirtikindra
Spanish language specialist with customer support and content review expertise.
IndiaWhat I'm looking for
I am a Spanish language specialist with hands-on experience in multilingual customer support, content review, and travel reservations. I have delivered solutions across EMEA, APAC, and AMER regions and supported customers in both Spanish and English.
At SiteMinder I provided support for Channel Manager and PMS Little Hotelier, handled escalations, conducted testing, and documented troubleshooting procedures to improve resolution times. I regularly delivered detailed email and call-back solutions and trained new trainees.
As a content reviewer at Amazon Development Centre, I reviewed web and ad content for policy compliance, audited quality, mentored new hires, and managed daily workflow stand-ups and escalations to maintain high internal quality standards.
I also worked as a sales executive using Amadeus GDS to book airline tickets and resolve travel issues for Spanish- and English-speaking clients, ensuring smooth travel experiences and liaising with airlines when necessary.
Experience
Work history, roles, and key accomplishments
CSA Process Analyst
InGnius Systems
Sep 2023 - Feb 2024 (5 months)
Provided bilingual (Spanish/English) customer support for EMEA, APAC and AMER regions, resolving inquiries via calls and email and escalating complex cases to relevant departments to ensure timely resolution.
Content Reviewer - Spanish
Amazon Development Centre
Feb 2022 - Apr 2023 (1 year 2 months)
Reviewed Spanish-language web and ad content against policy guidelines, approved or rejected submissions, and performed quality audits while mentoring new reviewers to maintain high internal quality.
Sales Executive - Spanish
LBF Travel India Pvt. Ltd.
Oct 2020 - Feb 2022 (1 year 4 months)
Handled Spanish- and English-language client calls and booked airline tickets using Amadeus GDS, resolved booking and travel issues, and coordinated with airlines to ensure smooth travel experiences.
Supported hotel clients across regions on Channel Manager and Little Hotelier PMS, provided multilingual troubleshooting, documented fixes, conducted tests and delivered training to new trainees.
Education
Degrees, certifications, and relevant coursework
School of Spanish, Delhi
Level C1 - Spanish, Spanish Language
2021 - 2022
Completed Level C1 Spanish coursework at the School of Spanish, Delhi from October 2021 to March 2022.
School of Open Learning, University of Delhi
Bachelor of Commerce, Commerce
2017 - 2020
Grade: First Division
Bachelor of Commerce completed via School of Open Learning, University of Delhi from June 2017 to June 2020, passed with First Division.
The Instituto Cervantes, Delhi
Level A1 & A2 - Spanish, Spanish Language
2018 - 2019
Completed Level A1 and A2 Spanish coursework at The Instituto Cervantes, Delhi from June 2018 to August 2019.
Triveni Memorial Sr. Sec. School
Class XII - CBSE Board, Commerce
2016 - 2017
Completed Class XII (CBSE) with Commerce as major from April 2016 to March 2017.
School of Spanish, Delhi
Level B1 & B2 - Spanish, Spanish Language
Completed Level B1 and B2 Spanish coursework at the School of Spanish, Delhi.
Bal Bharti School
Class X - CBSE Board, General Education
2014 - 2015
Completed Class X (CBSE) covering all subjects from April 2014 to March 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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