Mark Garrison

Manage high-volume inbound calls and process commercial prior authorization requests in real time, verifying patient and insurance details and escalating complex cases to ensure timely access to therapy.

Processed Medicaid prior authorizations via phone, fax, and electronic portals, coordinated appeals and peer-to-peer reviews, and maintained HIPAA-compliant documentation while meeting call center service levels.

Answered prescription inquiries, updated insurance information, and transferred calls to pharmacists in a high-volume pharmacy to support timely medication access and patient care.

Verified prescription accuracy, maintained drug records and storage conditions, assisted pharmacists with inventory tasks and patient notifications to support safe dispensing.

Responded to customer inquiries by phone and in-person, resolved concerns promptly, trained four new sales representatives, and managed order submission and tracking to support store operations.

Loaded, unloaded, sorted, scanned, and labeled packages to ensure accurate routing and maintained safety and organizational standards in a high-volume distribution center.

Analyzed social media posts for relevance and quality, maintained professional communication with the employer, and ensured strict NDA compliance to support evaluation accuracy.

Ranked and evaluated search results against guidelines, verified page load correctness, and reported discrepancies to improve search relevance and user experience.

Completed a vocational Pharmacy Technician program focused on pharmacy operations and technician duties.

Completed an Associate of Applied Science in Computer Science at San Antonio College between 2017 and 2018.

Earned a High School Diploma from Judson High School in June 2016.