Lilian Rodriguez

I’m a senior pharmacy technician who thrives in high-volume, detail-driven workflows that improve patient care outcomes. I bring “excellent filing, charting, documenting and organizational skills,” strong communication, and the ability to multitask effectively “even in high pressure situations,” while maintaining strict HIPAA compliance.

In my remote roles, I work daily in EHRs and handle end-to-end prior authorization processes—“completing prior authorizations with MDO,” taking provider/pharmacy/member calls, and updating PA status through approvals, denials, and appeals. At Optum Rx, I supported “a high rate of prior authorizations via phone, fax and ePA,” assisted with claim rejections and PA status updates, and was part of “two dedicated teams.”

My medical operations background also includes Kaiser medical billing in high volume, claims and insurance processing, and earlier pharmacy experience with prescription workflows using tools like e-Scribe, CMM, and SPRx (EHR). I’m also trained in health information technology (A.A.S., Health Information Technology) and Pharmacy Technician credentials, combining CPT/ICD-9 coding knowledge, medical terminology expertise, and strong administrative support—along with a proven track record of maintaining accuracy and throughput (including an average of “over 125 accounts daily”).