Open to opportunities

Tuyen Nguyen

@tuyennguyen1

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Patient Care Coordinator focused on accurate scheduling, HIPAA-ready records, and a welcoming patient experience.

United States

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What I'm looking for

I’m looking for a patient-centered healthcare role where I can manage scheduling, verify records with strict HIPAA care, and keep workflows organized—so patients feel welcomed and clinicians have accurate information at point of care.

I’m a detailed-oriented, reliable, and compassionate healthcare administrative professional with hands-on experience in reception, scheduling, and medical records in fast-paced settings. I create a welcoming patient experience while supporting clinical teams through efficient administrative work.

In my recent roles, I’ve greeted patients to improve satisfaction and reduce check-in wait times, scheduled and confirmed appointments to prevent double-booking, and maintained patient charts by scanning, uploading, and indexing documents with high accuracy. I also handled medical record requests (ROI) while adhering to HIPAA guidelines, and helped improve documentation accuracy and daily workflow efficiency through precise electronic record management.

Experience

Work history, roles, and key accomplishments

Current

Medical Practice Representative

Current

MercyOne Sleep Center

Jun 2025 - Present (1 year)

Greet patients and manage appointment scheduling to create a welcoming experience and reduce check-in wait times and double-booking errors. Maintain accurate patient charts by scanning and indexing documents, transcribe referrals, and process ROI requests in line with HIPAA confidentiality.

Appointment Scheduling Medical Records Management HIPAA compliance Confidentiality

Administrative Assistant

MercyOne Downtown Hospital

Mar 2022 - Apr 2025 (3 years 1 month)

Coordinated daily unit operations across hospital administration and clinical staff to improve workflow efficiency. Maintained and updated electronic health records, reduced documentation errors for better patient care, and managed nursing assignment schedules while supporting front desk operations for admissions and discharges.

Electronic Health Records (EHR)HIPAA compliance Front Desk Operations Admissions & Discharges Support Scheduling coordination Workflow Optimization

Paraprofessional

Windsor Elementary School

Feb 2020 - Aug 2022 (2 years 6 months)

Supported students with IEPs by adapting lesson plans, classroom technology, and daily activities to help learners reach individual goals. Worked with teachers and support staff to reinforce instruction in one-on-one and small-group settings and helped maintain an organized, inclusive, and safe learning environment.

Lesson Plan Adaptation Instructional Reinforcement Small Group Instruction Student Support