Kailey Cordell
@kaileycordell
I lead customer service operations, training, and cross-functional process improvements.
United StatesWhat I'm looking for
At Covetrus, I lead day-to-day customer service operations and coach 10–12 Team Leads while supporting frontline teams and escalated issues.
I create leadership meetings, presentations, and training sessions focused on procedures, communication, problem-solving, and team development. I also monitor operational metrics and provide performance feedback to strengthen onboarding and training consistency.
I've developed SOPs, training materials, and process documentation, including an Excel-based task schedule that improved workflow coordination and clarified daily responsibilities. I partner with supervisors, Training, Marketing, and leadership to communicate operational needs and customer service impacts.
Alongside operations leadership, I support weddings and events through setup, logistics, and day-of coordination. My background in library youth services also includes planning STEM activities, reading programs, community outreach, and seasonal events.
Experience
Work history, roles, and key accomplishments
Event Manager/Wedding Assistant
ThirtyOne:ThirtyEvents
Jan 2026 - Present (8 months)
Assist with event and wedding-day setup, organization, and on-site logistics. Provide day-of support to bridal and event teams, helping coordinate people, timing, and event details.
Provide leadership, coaching, and day-to-day operational support to 10–12 Team Leads while supporting frontline customer service operations and escalated issues. Create and facilitate recurring meetings, leadership presentations, and training sessions covering procedures, communication, problem-solving, and team development.
Led a team within the customer service operations, providing guidance and support to ensure effective service delivery.
Provided frontline customer service support to veterinary practices, handling inquiries and resolving issues.
Youth Services Assistant
McPherson Public Library
Jan 2017 - Dec 2018 (1 year 11 months)
Planned and facilitated STEM activities, storytimes, crafts, movie nights, reading programs, and seasonal events for children and teens. Managed program logistics including supplies, decorations, room setup, registration, flyers, equipment, cleanup, and day-of troubleshooting.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Psychology
2021 - 2025
Bachelor of Arts in Psychology from Southern New Hampshire University, completed from 2021 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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