Open to opportunities

Kailash Pant

@kailashpant

Message

I lead IT infrastructure, service delivery, and account operations across complex enterprise environments.

India

Message

What I'm looking for

I'm looking to lead IT infrastructure, service delivery, account operations, and security initiatives where I can improve customer satisfaction, strengthen operational standards, manage teams and vendors, and deliver reliable technology services.

At Decoding IT Solutions in Muscat, I lead service account delivery, coordinating technical teams, service contracts, customer escalations, and infrastructure solutions across Citrix, Nutanix, Dell, HPE, Microsoft, VMware, Veeam, and more.

Previously at A3logics, I managed enterprise IT infrastructure, service desk, network operations, vendor relationships, procurement, asset management, security, compliance, and a team of Windows/Linux administrators, desktop administrators, and DBAs.

Across roles supporting Meltwater, Clear Benefits, Mascon Global, Teleperformance, American Express, and Hewitt Associates, I’ve delivered systems administration, production support, virtualization, backup, Active Directory, Office 365, network security, and end-user support.

Experience

Work history, roles, and key accomplishments

Current

Services Account Manager

Current

Decoding IT Solutions

Feb 2020 - Present (6 years 7 months)

Providing leadership and supervision for account development, coordinating with skilled staff, and managing POC, sizing, implementation, administration, and support for various products. Executing service contracts and working with clients to identify problems and opportunities for enhanced customer satisfaction.

Citrix Nutanix Dell Lenovo ManageEngine Microsoft VMWare Acronis Patching Upgrades Troubleshooting Service Delivery SLA Management

Information Security Manager

TeemWurk

Mar 2016 - Feb 2020 (3 years 11 months)

Managed infrastructure security, architecture, design, and network security. Handled security operations, investigated incidents, and ensured compliance with HIPAA and SOC 2 standards.

Network Security SOC HIPAA ISMS Security Operations incident investigation Business Continuity Disaster Recovery BCP

Lead System Administrator

A3logics India Ltd.

Mar 2011 - Feb 2020 (8 years 11 months)

Managed overall IT infrastructure across the organization, including team management, procurement, vendor coordination, and project delivery. Implemented and managed AD, Citrix VDI, Symantec Endpoint Protection, and various compliance standards.

Sr. System Admin

Clear Benefits/Benu/SyncHr/PlanSource

Mar 2011 - Mar 2016 (5 years)

Managed a team of engineers and provided production support for multiple applications. Ensured HIPAA compliance, automated system tasks, and maintained firewall and VM infrastructure.

Office 365 Administration HIPAA Production Support Automation Group Policies Bandwidth Management Patching IIS Gomez Security Review CR Preparation Documentation

Infrastructure Lead

Meltwater

Jan 2012 - Jan 2016 (4 years)

Managed a team of engineers and provided IT support for the APAC and EMEA regions. Handled Office 365 administration, system setup, hardware maintenance, and troubleshooting.

Office 365 Administration Team Management Hardware Maintenance Outlook Configuration Symantec Antivirus VoIP

Executive-Networks & Systems

MasconGlobal Ltd.

Dec 2007 - Feb 2011 (3 years 2 months)

Managed domain controllers, antivirus servers, WSUS, SQL Server, Exchange Server, and backup operations. Provided L1 support on servers and network devices, and implemented IT processes.

Active Directory WSUS SQL Server IIS Network Administration Group Policies Sonicwall Inventory Management

Senior IT Executive

Teleperformance

Aug 2007 - Dec 2007 (4 months)

Provided L1 and L2 support for servers and desktops, managed call tracking through CA Unicenter, and resolved issues remotely. Coordinated with management for policy implementation and service improvement.

L1 L2 Support CA Unicenter Dameware VNC Active Directory

Server/Desktop Support Engineer

American Express

Apr 2006 - Aug 2007 (1 year 4 months)

Provided L1 server and L2 desktop support, managed call tracking through eESM Citrix client, and resolved issues remotely. Worked on Active Directory, Group Policies, and Tivoli Storage Manager for backups.

L1 L2 Support L2 Support Dameware IBM Endpoint Active Directory Group Policies Lotus Notes Tivoli Storage Manager IBM 3582 Tape Library IBM Mainframe Citrix Tivoli Asset Management

Level 2 Desktop Support Engineer

Hewitt Associates (India) Pvt. Ltd.

Jan 2005 - Mar 2006 (1 year 2 months)

Provided L2 desktop support, handled Lotus client issues, and resolved calls remotely. Managed hardware and software issues for over 1500 users and maintained technical documentation.

Lotus Notes Scheduling Hardware and Software Network Troubleshooting OS Installation Patch Management