Open to opportunities

Narayan Naik

@narayannaik

IT Leader with 12+ yrs experience scaling multi-region infrastructure, Zero Trust security, ITSM, and cloud service delivery for 3,500+ users.

India

Message

What I'm looking for

I'm seeking a Senior IT Manager, Head of IT, or IT Director opportunity where I can drive enterprise IT strategy, Zero Trust security, cloud transformation, automation, and operational excellence.

Global IT Operations Leader driving enterprise infrastructure, Zero Trust security, and cloud service delivery.

Current Impact:

Lead end-to-end IT operations at Defmacro India (Cleartax) for 650–700 employees across EU, APAC, Morocco, Philippines, and AMER.
Manage a ₹1–3 Crore annual IT budget; delivered ₹24L+ in recurring savings via vendor and procurement optimization.

Scale & Expertise:

Scale leadership across 3,500+ multi-region users at Rakuten Symphony.
Infrastructure & Security Modernization: CyberArk, Okta, Netskope, Zscaler, Cloud ITSM, and DR/BCP.
Built and managed Service Desk, Endpoint Engineering, SysAdmin, AV, and IT Automation teams.

Experience

Work history, roles, and key accomplishments

Global IT Manager

Defmacro India Private Limited (Cleartax)

Dec 2025 - Sep 2026 (9 months)

Lead global IT operations for 650–700 employees across five regions, driving cloud-first infrastructure and Zero Trust security strategy. Own a ₹1–3 Cr IT budget, delivering ₹24L+ in annual savings through vendor and procurement optimization.

IT Lead, Global Operations

Rakuten Symphony

Jun 2022 - Dec 2025 (3 years 6 months)

Delivered full office IT infrastructure setup for a 3,500-employee facility and a new 200-employee office, owning the entire build from ISP coordination to video-conferencing deployment. Led IT operations for 3,500+ employees across APAC, EMEA, and AMER, overseeing multi-region infrastructure and cloud-based ITSM.

IT Infrastructure network design Cybersecurity CyberArk Okta Netskope Zscaler ServiceNow Disaster Recovery Business Continuity ISO 27001 ISO 9001

System Administrator

Rakuten India

Jul 2020 - Oct 2022 (2 years 3 months)

Led ground-up IT infrastructure build-out for a 21-floor, 2,800-employee office building, from ISP coordination to video-conferencing setup. Managed enterprise IT systems, network infrastructure, and security patch management for a rapidly scaling organization.

IT Infrastructure Network Cabling Access Points Servers Firewalls Zoom Rooms ITIL Asset Management Vendor coordination

Operations Specialist

Target Corp

Aug 2018 - Jan 2020 (1 year 5 months)

Managed day-to-day IT operations across Windows, Mac, and enterprise server environments. Diagnosed and resolved hardware/software issues while maintaining strict SLA targets.

Windows Mac Server Administration Troubleshooting SLA Management Vendor coordination Documentation

System Administrator

ANI Technologies (Ola)

Dec 2014 - Jul 2018 (3 years 7 months)

Managed enterprise IT infrastructure, hardware, and network troubleshooting at scale. Administered Cisco VPN, Symantec Security, Oracle Applications, and Tally ERP systems.

Cisco AnyConnect Symantec Security Oracle Applications Tally ERP ServiceNow User Access Management CCTV Antivirus

Intern

Microfocus Engineering Works

Feb 2012 - Mar 2013 (1 year 1 month)

Supported operational efficiency initiatives and service delivery quality improvements. Assisted with financial management processes, including budgeting and project funding.