Sakshi Gupta
@sakshigupta8
Enterprise program delivery leader driving transformation with strong governance, measurable outcomes, and stakeholder alignment.
IndiaWhat I'm looking for
I’m an enterprise program delivery leader with 11+ years driving cross-functional transformation initiatives across American Express, HCL, and Wipro. I bring proven expertise in program governance, roadmap execution, stakeholder alignment, and operational excellence.
I’ve led 10+ concurrent transformation programs, maintaining a 95%+ on-time delivery rate across $10M+ portfolios through structured roadmaps, JIRA-tracked dependencies, and proactive risk mitigation. I build executive dashboards and governance frameworks that improve real-time visibility into delivery health and business impact.
My work focuses on measurable operational outcomes—delivering 40% downtime reduction and 30% error reduction through business architecture, process optimization, and root-cause analysis. I also manage complex service delivery coordination across multiple business units, resolving escalations and bottlenecks through structured problem-solving and stakeholder negotiation.
I’m ITIL Foundation Certified and strongly grounded in Agile/Scrum and data-driven decision-making. I coach teams on program delivery excellence, ITIL best practices, and change leadership—then continuously improve systems through performance metrics, SLA governance, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Spearheaded 10+ transformation programs across technology, operations, and business units, maintaining a 95%+ on-time delivery rate across $10M+ portfolios. Built program governance and executive dashboards, and delivered 40% downtime reduction and 30% error reduction through optimized business architecture and workflow changes.
Owned quality assurance and service delivery programs across a client portfolio by designing SLA governance models and service improvement initiatives that sustained 98% CSAT. Drove process redesign using data analytics, achieving 30% operational error reduction and delivering $500K+ annual cost savings across 15+ concurrent engagements.
Architected an ITIL-based service management framework across incident, change, and service delivery governance, reducing system downtime by 40% and improving operational efficiency by 35% through redesign and automation. Managed enterprise service delivery for 8+ client accounts and delivered on time and on budget while handling high-stakes escalations against SLA commitments.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Ahmedabad
Master of Business Administration (MBA), Management
2024 -
Pursuing a blended MBA (Management) at IIM Ahmedabad, specializing in strategy and organizational transformation.
Himachal Pradesh University
Bachelor of Technology (B.Tech), Electronics & Communication Engineering
Earned a B.Tech in Electronics & Communication Engineering from Himachal Pradesh University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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