Open to opportunities

kaijha alveranga

@kaijhaalveranga

Message

I am a client support specialist specializing in billing and customer relations.

Canada

Message

What I'm looking for

I’m seeking a client-focused role in a collaborative company where I can apply billing and collections expertise, improve processes, coach teams, and contribute to accurate financial operations and excellent client experiences.

I am a dedicated Client Support Specialist with over seven years of experience in customer service, sales support, and administrative roles, focused on accurate financial reconciliation, billing, and high-volume scheduling. I consistently deliver efficient, detail-oriented work in fast-paced environments.

I led teams to ensure AML/KYC compliance, provided training and coaching, and implemented billing system improvements that streamlined collections and improved follow-up on outstanding balances.

Experience

Work history, roles, and key accomplishments

Senior Accommodation Clerk

Taylor Mergui Personal Injury Lawyers

Apr 2024 - Nov 2024 (7 months)

Managed billing and collections for patient accounts, ensuring compliance with financial policies and implementing billing system improvements to streamline collections. Communicated with patients on billing inquiries and organized legal and financial documentation.

Billing Collections Payments Processing Records Management MS Office

Booking Clerk / Admin Assistant

Frew Energy / Petro Canada

Apr 2023 - Apr 2024 (1 year)

Coordinated scheduling for high-volume service requests and completed detailed margin reports to improve logistics and data accuracy. Delivered customer service, handled financial reconciliations, and collaborated with management to streamline scheduling procedures.

Scheduling Customer Service Data Entry Financial Reconciliations MS Excel Logistics Coordination Process Improvement

Administrative Assistant

Peoples Group

Jan 2023 - Apr 2023 (3 months)

Performed monthly account reconciliations and managed dispute claims, maintaining detailed financial records for audit readiness. Assisted client services and implemented process improvements to increase reconciliation efficiency.

Account Reconciliation Dispute Resolution Financial Reporting Records Management Process Improvement MS Office

Customer Service Lead

Capital One

May 2018 - Sep 2021 (3 years 4 months)

Led a team of customer service representatives, conducted training and coaching, and monitored performance to drive service improvements. Ensured AML/KYC compliance while resolving complex customer issues and reporting on key performance metrics.