Open to opportunities

Nana Betty

@nanabetty

Message

Detail-oriented administrative professional specializing in customer experience and operational efficiency.

Cameroon

Message

What I'm looking for

I seek a client-facing administrative role where I can improve customer satisfaction, streamline operations, mentor team members, and grow professionally in a collaborative environment.

I am a detail-oriented administrative professional with a strong background in customer experience management and accountancy training. I have proven experience engaging directly with customers, resolving complaints, maintaining customer records, and using CRM systems to improve retention and operational workflows.

I am an honest, reliable team player and energetic self-starter who supervises staff, coordinates schedules, plans departmental meetings, and ensures a premium client experience. I am proficient in Microsoft Office (especially Excel), scheduling tools, and CRM software, and I hold a Bachelor of Technology in Accountancy and a Certified Customer Experience Management Professional certification.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Rep

Current

Spectra Beauty

Apr 2017 - Present (8 years 5 months)

Handles customer inquiries and complaints, improving retention by ensuring timely resolution and consistent premium service across touch points; supervises team members and manages customer records to support operational efficiency.

Customer Service CRM Microsoft Excel Team Supervision Scheduling Customer Retention