Open to opportunities

Kaeleigh User

@kaeleighuser

Message

Motivated operations leader with 5+ years of management experience.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer engagement.

I am a motivated and people-focused operations leader with over five years of management experience. My career has been dedicated to enhancing customer satisfaction, optimizing team performance, and driving business results. At Emler Swim School, I successfully doubled customer enrollment through strategic marketing initiatives and community engagement, showcasing my ability to connect with customers and promote brand visibility.

In my previous roles, I have consistently demonstrated my skills in financial management, team development, and operational efficiency. As an Office Manager at Discount Hitch and Truck Accessories, I oversaw financial processing and inventory management across multiple locations, achieving a 30% increase in website traffic and a 35% increase in online revenue through effective marketing campaigns. My experience at Starbucks further honed my leadership abilities, where I directed daily operations and led a team of 25 partners to exceed performance goals.

Experience

Work history, roles, and key accomplishments

Current

Operation Manager

Current

Emler Swim School

Jun 2022 - Present (3 years 1 month)

Drove location profitability by monitoring financial performance, managing payroll, and implementing revenue-boosting strategies. Developed and coached team members, while also researching and securing community event opportunities to promote brand visibility and double customer enrollment.

Financial Management Payroll Management Labor Efficiency Revenue Community Outreach Marketing Strategy Customer Engagement

Office Manager

Discount Hitch and Truck Accessories

Aug 2020 - Aug 2021 (1 year)

Oversaw all accounts receivable and payable functions, ensuring accurate financial processing across multiple locations. Managed inventory, led new employee onboarding and training, and set monthly sales goals. Assisted in executing digital marketing campaigns, achieving significant increases in website traffic and online revenue.

Accounts Receivable Accounts Payable Inventory Management Vendor Relations Employee Onboarding Sales Management SEO SEM Email Marketing Social Media Marketing

Manager

Starbucks

Jul 2018 - Jul 2020 (2 years)

Directed daily store operations, ensuring compliance with company standards for customer service and cleanliness. Led a team of 25 partners through training and mentorship, while also managing inventory control and supply orders. Analyzed store metrics to identify improvements and consistently drove sales and customer satisfaction.

Customer Service Team Leadership Inventory Control Supply Chain Management Performance Analysis Mentorship