Open to opportunities

Kaela Carrington

@kaelacarrington

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Detail-oriented professional with a passion for healthcare product development.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills in healthcare product development, while contributing to operational efficiency and improving patient care.

I am a detail-oriented and highly adaptable professional with over three years of experience in customer service, administrative support, and data management. My strong problem-solving skills and ability to analyze data have allowed me to streamline workflows and enhance customer experiences effectively. Currently, I am pursuing a Master of Science in Clinical Mental Health and School Counseling at Walden University, with an expected graduation in 2026. My passion lies in improving patient access and care solutions.

In my current role as a Travel Counselor at American Express, I manage over 50 daily travel reservations with a 99% accuracy rate, ensuring seamless client experiences. I generate and analyze weekly performance reports to identify trends and areas for process improvement. My previous experiences have equipped me with the skills necessary to contribute to healthcare product development and operational efficiency, and I am eager to apply my analytical and organizational skills in an entry-level Product Manager role.

Experience

Work history, roles, and key accomplishments

Current

Travel Counselor

Current

American Express

Jan 2022 - Present (3 years 5 months)

Manage daily travel reservations with high accuracy, ensuring seamless client experiences. Generate and analyze performance reports to identify trends and improve processes. Maintain customer records in CRM databases while adhering to data privacy standards.

Travel Management Data Analysis CRM Software Customer Service Process Improvement performance reporting Data Privacy Workflow Optimization Microsoft Office Suite

Customer Service Representative

S&P Data LLC Call Center

Feb 2021 - Feb 2022 (1 year)

Managed customer accounts, updated records, and handled inquiries. Created reports to track customer satisfaction and assisted in process improvements, enhancing resolution efficiency while maintaining a customer-first approach.

Data Analysis Process Improvement Customer Satisfaction Reporting CRM Software Communication Skills Problem Solving

Stow Associate

Amazon

Aug 2020 - Jan 2021 (5 months)

Processed and tracked inventory items efficiently, maintaining accuracy in inventory management. Collaborated with team members to optimize storage and streamline order fulfillment.

Inventory Management Team Collaboration Process Optimization Time Management Problem Solving order fulfillment

Team Lead (Part-time)

Camp Bow Wow

Jan 2018 - Feb 2020 (2 years 1 month)

Managed digital records for client pets, ensuring accurate schedules and reports. Implemented new documentation procedures, improving record accuracy significantly.

Team Leadership Reporting Process Improvement Communication Skills Organizational Skills

Education

Degrees, certifications, and relevant coursework

Walden University

Master of Science, Clinical Mental Health and School Counseling

2024 - 2026

Currently pursuing a Master of Science in Clinical Mental Health and School Counseling, with a passion for improving patient access and care solutions.