Open to opportunities

Kace's Dream

@kacesdream

Message

Operations leader enabling high-performing teams through turnaround, growth, and complex technical problem-solving.

United States

Message

What I'm looking for

I’m seeking a remote or hybrid operations/enablement role at a mission-driven or employee-owned organization—where I can lead turnarounds, stabilize multi-site operations, and equip teams to do their best work.

I’m an operations leader with 10+ years of progressive experience running multi-million dollar facilities, building high-performing teams, and solving complex business problems across retail, storage, B2B sales, and telecommunications. I’ve been repeatedly trusted with responsibilities above title—from managing $550K+ in capital projects (including a full roof replacement and complete evaporative cooling overhaul) to serving as live-on-site turnaround manager for underperforming locations.

Most recently, I’ve been resolving highly complex technical issues as a remote customer experience and technical support specialist, navigating a nuanced proprietary billing and sales platform with consistent accuracy. I’m known as the person teams and leadership turn to when something needs to be built, fixed, or led, and I’m seeking a remote or hybrid operations or enablement role at a mission-driven or employee-owned organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Orbitel Communications

Aug 2024 - Present (1 year 11 months)

Resolve highly complex technical issues for an elderly demographic with advanced troubleshooting, patience, and clear communication. Manage equipment configuration and a proprietary billing/sales platform while working remotely with KPI-based performance accountability.

Technical Support Troubleshooting Telecommunications infrastructure Remote Work KPI Management Customer Support

Facility Manager (Turnaround)

Extra Space Storage

Aug 2018 - Jun 2024 (5 years 10 months)

Served as live-on-site turnaround manager for underperforming locations, stabilizing performance across multiple stores and contributing to top district rankings. Originated and managed $550K+ in capital improvement projects, oversaw end-to-end lien auction/liquidation processes, and owned financial operations including cash management, collections, deposits, and reporting.

Turnaround Management Multi Site Operations Facilities Management P L Ownership Capital Project Management Accounts Payable Accounts Receivable Cash Management Collections Financial Reporting Lien and Auction Management Regulatory Compliance Debt Management

Assistant Site Manager

Extra Space Storage

Aug 2018 - Aug 2018 (0 months)

Supported full site operations including rentals, sales, customer onboarding, and facility maintenance with high autonomy while meeting performance benchmarks.

Site Operations Rentals Sales Customer Onboarding Facility Maintenance

Outside Sales Manager

Double S Liquid Feed Services

Jun 2017 - Jun 2018 (1 year)

Owned end-to-end accounts payable/receivable, invoicing, collections, and financial tracking while managing logistics for high-value rail tanker assets. Led outside sales from customer relations and procurement through BOLs, invoicing, territory expansion, and P&L reporting.

Outside Sales Accounts Payable Accounts Receivable Invoicing Collections Logistics Coordination Procurement P&L management Dispatch Coordination

Senior Operations Manager

Vapors Electronic Cigarettes & E-Liquids

Jul 2014 - Jun 2017 (2 years 11 months)

Acted as de facto COO for seven retail locations, generating $1.2M+ in collective monthly revenue while growing the business from three to seven locations. Led a team of 14–25 employees, owned P&L and pricing strategy, managed vendor procurement and inventory/leasing, and navigated an FDA regulatory threat to keep the business operational and growing.