Jyoti Hadpad

I am a Quality Analyst with over four years of experience specializing in call monitoring, quality assurance, and training. My journey has been marked by a proven track record of enhancing organizational efficiency through data-driven analysis and process enhancements. I excel in providing quality feedback, conducting performance evaluations, and implementing training programs that significantly boost team productivity.

In my current role as a Senior Quality Analyst at Amberstudent, I analyze quality and performance data to support operational decision-making. I lead quality training sessions and conduct audits across various teams, leveraging my analytical thinking and strong interpersonal skills to drive customer satisfaction and operational excellence. My commitment to quality processes and compliance has led to the development of structured Standard Operating Procedures that improve sales team efficiency.

Throughout my career, I have acquired extensive knowledge in student accommodations and property management operations. My certifications in AI Auditing Tool and Lean Six Sigma Yellow Belt further enhance my capabilities in quality assurance and process improvement. I am passionate about fostering a culture of continuous improvement and look forward to leveraging my skills to contribute to a dynamic organization.