Jyoshna Puthalapattu
@jyoshnaputhalapattu
Mainframe Console Operator and Control-M L1 specialist ensuring 24/7 production stability and SLA compliance.
IndiaWhat I'm looking for
I am a Mainframe Console Operator and Infrastructure Analyst with three years of experience supporting 24/7 production environments and L1 Control-M monitoring. I focus on proactive alert management, disciplined run-book driven operations, and strict SLA adherence.
On the Zircon project I monitored 20+ IBM z/OS consoles/LPARs via RDP, managed SMARTS alerts, responded to WTOR messages, and executed weekly IPL activities to ensure system availability and stability.
In Control-M operations (One America project) I monitored scheduler alerts, reported job failures, coordinated reruns/restarts on approved requests, and tracked incidents in ServiceNow to maintain zero SLA breaches for critical batch cycles.
I have been recognized with a Champ Award for consistent performance and hold an AWS Cloud Practitioner certification, reflecting my commitment to reliability, clear documentation, and continuous improvement in production support.
Experience
Work history, roles, and key accomplishments
DTPerformed L1 Control-M monitoring for the One America project since June 2024, reducing response times by ensuring timely alerts handling, approved job reruns, and coordination with application teams to prevent SLA breaches.
DTMonitored 20+ mainframe consoles/LPARs, responded to WTOR messages, performed routine health checks and weekly IPLs, and ensured production stability through proactive alert handling and SLA-focused incident management.
DTInfrastructure Analyst
Provided 24/7 mainframe console operations and L1 Control-M monitoring for enterprise projects, maintaining zero SLA breaches by promptly identifying job failures, executing approved reruns, and coordinating escalations to L2/L3 teams.
Education
Degrees, certifications, and relevant coursework
Annamacharya Institute of Technology & Sciences
Bachelor of Technology, Engineering
Grade: 75%
Completed a Bachelor of Technology with a focus on engineering coursework and practical projects, achieving a 75% final percentage.
Sri Chaitanya Junior College
Intermediate (MPC), Mathematics, Physics, Chemistry
Grade: 90%
Completed Intermediate (MPC) curriculum with a 90% score, focusing on mathematics, physics, and chemistry.
Chaitanya Bharathi High School
SSC (10th Class), General Secondary Education
Grade: 9.5/10
Completed Secondary School Certificate with a GPA of 9.5/10 in general secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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