At Natwest India Pvt Ltd, I lead mainframe production support and IT operations for business-critical debit card processing systems. I manage incidents, restore services within agreed SLA/SLO targets, and support production changes and deployments.
I also lead automation initiatives to streamline production support. Across projects, I automated about 30% of manual tasks, saving about $300K annually, and automated daily health checks that reduced manual effort by about 7,000 minutes.
At Tata Consultancy Services Ltd (Citbank USA), I supported IBM Z and z/OS production operations, including batch monitoring, job-abend analysis, console monitoring, and WTOR handling. I used Omegamon, SYSVIEW, and Splunk to monitor system and application health and investigate alerts.
Earlier, at Tata Consultancy Services Ltd (Morgan Stanley), I supported mainframe and distributed production environments, investigated batch failures, and participated in incident, problem, and change management. My experience also includes an automated disaster recovery plan that cut switchover time by 40%.
