Maheswari D

I am an experienced Programmer Analyst with 4 years in production support of mainframe-based utilities, working in Cognizant's infrastructure support teams. I specialize in job scheduling, monitoring, and troubleshooting using Control-M (versions 7–9) and CA7 in development, test, and production environments.

I have worked on scheduler migration and validation projects, including CA7 to Control-M consolidation and ongoing Control-M operations for enterprise retail clients. My responsibilities have included configuring and scheduling jobs, performing root cause analysis on failures, maintaining scheduling definitions, and coordinating onshore/offshore rollout and maintenance activities.

I bring practical experience with AS400 support (MQ managers, queues, channels, trigger monitors), ITSM processes in ServiceNow, JCL basics, and strong proficiency in MS Office and collaboration tools. I work independently and collaboratively to meet SLAs, streamline schedules, and deliver reliable production support.