At INFOSYS Limited, I provide L2/L3 production support for critical US Insurance mainframe applications. I monitor daily batch processing and troubleshoot JCL issues to support completion within SLA timelines.
I investigate application abends and job failures, and work with development teams on resolution. I also perform root cause analysis and implement preventive measures for recurring issues.
At Kyndryl Infrastructure Services, I supported enterprise mainframe applications and batch processing environments. I monitored jobs, analyzed JCL failures, and assisted application teams during production releases.
At Capgemini Technology Services India Limited, I monitored production applications and batch workloads in a 24x7 environment. I managed schedules using CA7 and handled job failures, reruns, restarts, and re-queues.
