For a US-based lending client, I maintain GoHighLevel workflows, pipelines, email campaigns, lead nurturing, and CRM migrations. I also handle A2P 10DLC registration and day-to-day CRM troubleshooting.
I built a multi-page site inside GHL with quote, calculator, and FAQ pages, and a mortgage lending site in WordPress and Elementor using the client’s preferred template.
At TTEC on the DoorDash account, I handled escalations across chat, social media, and calls, investigated fraud claims, and managed chargebacks using Stripe and Sift. I became the Subject Matter Expert for escalations and policy interpretation and mentored teammates on both.
Across earlier support and operations roles, I supported Microsoft account users, processed live customer orders, and coordinated ISP provisioning and bank maintenance requests. I’ve also handled email support and offer short-form video editing and podcast clips.
