Justin Kelly
@justinkelly
Cafe manager and lead barista focused on customer experience, training, and high-quality coffee operations.
United StatesWhat I'm looking for
I’m a cafe manager and lead barista who builds welcoming, high-quality coffee experiences through strong leadership and consistent operational standards. I enjoy turning busy, high-volume shifts into smooth teamwork while keeping service exceptional.
I’ve worked in roles like Barista, Lead Barista / Cafe Manager, Shift Supervisor, and Assistant Store Manager, leading teams and supporting day-to-day operations. I count and manage inventory, help meet sales quotas, and keep products and processes aligned with quality expectations.
My approach is rooted in training and connection: I develop new and experienced employees on beverage routines, health standards, and customer service habits. I also step in to handle conflicts and act as a liaison between customers and the management team.
I bring hands-on experience across store readiness, scheduling support, and health/safety compliance, including ServSafe Food Handler Certification and Florida Food Manager Certification. I’m energized by roles where I can lead a team, refine café operations, and keep customers coming back.
Experience
Work history, roles, and key accomplishments
Lead Barista / Cafe Manager
Willa's Provisions
Aug 2024 - Present (1 year 9 months)
Led and supervised 3–12 employees to ensure quality standards are met, trained team members on beverage routines and health standards, and delivered an exceptional customer experience.
Barista
Willa's Provisions
Nov 2023 - Present (2 years 6 months)
Maintained high-quality customer service during high-volume operations while supporting consistent beverage and customer-experience standards.
IST/Assistant Store Manager
Buddy Brew Coffee
Oct 2022 - Nov 2023 (1 year 1 month)
Led and supported the team, inspired a welcoming customer-focused culture, and helped manage conflict by serving as a liaison between customers and management.
Barista
Buddy Brew Coffee
May 2022 - Oct 2022 (5 months)
Created coffee beverages and drink developments while supporting product quality and customer experience through consistent high-standard service.
Intern - Operations Manager
Avis Budget Group
Jan 2022 - Apr 2022 (3 months)
Supported operations for large groups (50+), helping management coordinate day-to-day needs and resolve issues to maintain strong customer service.
Barista
Provisions Coffee & Kitchen
Oct 2021 - Jan 2022 (3 months)
Assisted with opening the Tampa cafe location by supporting inventory counts, meeting sales quotas, and ensuring product quality through consistent beverage and customer-service standards.
Shift Supervisor
Starbucks
May 2021 - Oct 2021 (5 months)
Trained and developed new and existing employees on beverage routines and health standards while maintaining quality and customer experience during high-volume shifts.
Barista
Starbucks
Jul 2020 - May 2021 (10 months)
Provided excellent customer service during busy operations, supported sales quotas, and helped maintain product quality by counting inventory.
Floor Staff
Cobb Theaters
Nov 2018 - Apr 2020 (1 year 5 months)
Trained new employees as one of two in-store trainers, maintained inventory and operational standards, and ensured health-code compliance while running concession stands and supporting sales reporting.
Education
Degrees, certifications, and relevant coursework
University of South Florida
Bachelor of Science in Business Management, Business Management
Pursuing a Bachelor of Science in Business Management at the University of South Florida, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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