Open to opportunities

sou el

@souel

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Shift lead and barista optimizing daily store operations, training teams, and improving inventory accuracy.

United States

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What I'm looking for

I’d like to keep leading shift operations—training new team members, tracking KPI’s, and using tools to improve workflow efficiency, inventory accuracy, and customer engagement in a fast-paced environment.

I run over 20 shift operations at Starbucks, keeping service delivery consistent across multiple channels while monitoring operational and quality KPI’s. I’ve trained and supervised 10+ new onboarders and helped promote team members into leadership roles.

I also use AI-driven inventory software and production queue systems to reduce disruption and keep wait times aligned with company standards. From customized menu boards to daily coverage reporting, I focus on smoother workflows and fewer bottlenecks during high volume periods.

Experience

Work history, roles, and key accomplishments

Trainer/Shift Lead/Barista

Starbucks Coffee Company

Mar 2020 - May 2026 (6 years 2 months)

Led over 20+ shift operations ensuring consistent service delivery and workflow to 4+ different channels, bringing daily revenue of $5k-$8k. Trained and supervised 10+ new onboards, resulting in 3+ promoted team members.

Microsoft Office Google Workspace Shift Operations Management Project Planning Project Coordination Workflow Optimization Process Improvement