Open to opportunities

Thomas Hoeft

@thomashoeft

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Dedicated professional with 7 years in retail and hospitality.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and leadership experience in a dynamic environment, with opportunities for growth and team development.

I am a dedicated and customer-focused professional with over 7 years of experience in fast-paced retail and hospitality environments. Currently, I work as a barista at Starbucks, where I am known for consistently delivering high-quality beverages and enhancing the customer experience. My role involves mentoring new partners and ensuring operational excellence by adhering to Starbucks beverage standards. I take pride in building relationships with customers, especially our regulars, and fostering a welcoming atmosphere that reflects the Starbucks Experience.

Previously, I served as a Floral Manager at Costco, where I successfully drove sales and optimized operations. My strategic inventory management and scheduling techniques transformed processes, significantly reducing waste and increasing efficiency. I am committed to supporting my team and cultivating strong relationships with management to enhance collaboration and business partnerships. My experience has equipped me with the skills to thrive in high-pressure environments while maintaining a focus on quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Barista

Current

Starbucks

Jul 2024 - Present (11 months)

Promoted operational excellence by following Starbucks beverage standards and coaching fellow partners to uphold procedures for consistent quality. Demonstrated exceptional speed and accuracy in beverage preparation, frequently leading high-volume rushes and resolving issues quickly to ensure smooth service.

Customer Service Team Leadership Inventory Management Food Safety Training Development Problem Solving Relationship Building Operational Excellence Quality Control

Floral Manager with Native Floral

Costco

Feb 2018 - Jul 2024 (6 years 5 months)

Boosted sales through optimized inventory management and effective stocking techniques, resulting in the main store becoming the top seller for 2023. Increased efficiency by implementing strategic scheduling and time management techniques, transforming a 3-hour task into a 30-minute task for each of the two managed stores.

Inventory Management Sales Growth Staff Training Relationship Management Scheduling Time Management

Support Staff

Tavern Hospitality Group

Nov 2016 - Nov 2020 (4 years)

Applied strong customer service skills to effectively engage with customers, fostering relationships that contributed to successful up-charging strategies and increased overall sales. Efficiently organized incoming tickets to prioritize food orders, facilitating timely delivery and ensuring customer satisfaction.

Customer Service Sales Order Management Customer Satisfaction Communication Teamwork Time Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Eastern Gateway Community College

Associate in Business Management, Business Management with a focus on Cyber Security

Completed an Associate in Business Management with a focus on Cyber Security. This program provided foundational knowledge in business principles and specialized training in cybersecurity.