Open to opportunities

Justine N

@justinen

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Proficient customer service executive with strong sales support skills.

Uganda

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a highly motivated customer service executive with extensive experience in providing exceptional service and support. Currently, I work at Qatari Water Company, where I manage delivery roles, conduct quality checks on calls, and maintain customer interaction records. My ability to prioritize tasks and work under pressure has allowed me to maintain a consistently high service level, fostering positive relationships with clients.

Previously, I excelled as a Sales Executive at Leaders Training Center, where I successfully boosted sales through innovative social media campaigns and maintained excellent customer relationships. My experience spans various roles in customer service, including call center operations and sales, where I have developed strong communication skills and a proactive approach to problem-solving.

With a background in hospitality and a commitment to achieving company goals, I am eager to contribute my skills to a dynamic team that values customer satisfaction and growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

QtaraT Water Company (Al Kawther Water Treatment)

Sep 2023 - Present (1 year 10 months)

Managed customer service operations, including assigning delivery roles, conducting call quality checks, and scheduling services. Maintained accurate records of customer interactions, handled inbound/outbound calls and emails, and submitted various monthly reports.

Customer Service Data Management Email Communication Client Relationship Management Technical Documentation

Sales Executive

Leaders Training Center

Sep 2022 - Sep 2023 (1 year)

Drove sales growth through effective social media campaigns and maintained strong customer relationships. Negotiated contracts and packages with prospective clients, consistently meeting and exceeding sales goals.

Sales Social Media Marketing Customer Relationship Management Negotiation Sales Strategy Client Communication

Call Center Representative

Diet House Restaurant (Kitopi)

Aug 2020 - Aug 2022 (2 years)

Handled incoming calls, resolved customer complaints, and processed orders within the computer system. Provided product and service information, escalated issues, and maintained detailed call logs and reports.

Call Center Operations Customer Support Order Processing Data Entry Product Knowledge Reporting CRM Software

Sales Executive

Rahatek Hospitality & Services

Sep 2019 - Nov 2020 (1 year 2 months)

Established rapport with potential clients and arranged meetings to explore new business opportunities. Focused on increasing the value of existing customers while actively attracting new ones, and prepared comprehensive quotes and proposals.

Sales Business Development Market Research Proposal Development Client Relationship Management Negotiation