Cathy Nsiiti

I am a results-driven customer care professional with over two years of experience in providing exceptional service and support. My journey began at the Equal Opportunities Commission, where I addressed customer inquiries and resolved issues, achieving an impressive 85% resolution rate on the first contact. This role honed my problem-solving skills and deepened my commitment to enhancing customer satisfaction.

In my subsequent role as a Marketing Executive at Shakazulu Foods, I managed social media marketing campaigns while also handling customer care and client relations. My ability to create engaging content and assist with market lead generation further solidified my expertise in customer engagement. Currently, as a Project Manager at Shakazulu Foods, I onboard and train new staff, manage billing processes, and maintain strong client relations, ensuring that every interaction reflects our commitment to excellence.