Justine Kris Ipal
@justinekrisipal
Senior Learning & Development professional specializing in instructional design, onboarding, and LMS analytics to drive measurable capability gains.
PhilippinesWhat I'm looking for
I’m a Senior Learning and Development professional with 10+ years of experience designing and delivering business-aligned learning solutions across manufacturing, fintech, and service environments. I focus on onboarding, instructional design, capability development, stakeholder partnership, and performance improvement—using technology-enabled learning tools, LMS platforms, and analytics to deliver measurable outcomes.
In my most recent role, I designed enterprise learning solutions aligned with business capability goals, improving technical proficiency by 46% organization-wide, and redesigned onboarding programs to reduce new hire time-to-productivity by 30%. I also administered LMS operations with learner analytics and dashboards, led blended learning initiatives, built competency frameworks and role-based learning pathways, and managed a THB 2M+ annual training budget while strengthening leadership readiness and workforce performance.
Experience
Work history, roles, and key accomplishments
Senior Training Specialist
Nov 2019 - Nov 2025 (6 years)
Designed and implemented enterprise learning solutions aligned to business capability goals, improving technical proficiency by 46% across the organization. Administered LMS operations and dashboards, redesigned blended onboarding to reduce time-to-productivity by 30%, and managed a THB 2M+ annual training budget.
Training Specialist
VXI Global Solutions, LLC
Jan 2016 - Jul 2018 (2 years 6 months)
Led the launch of the first offshore onboarding model for Worldpay fintech operations in the Philippines, securing executive buy-in and scaling learning programs for offshore expansion. Built digital learning modules and simulations that reduced training delivery time by 20% and improved first-call resolution by 15%.
Became one of the first Master Trainers in APAC after completing Train-the-Trainer certification in fintech compliance, AML/GSI systems, and operational platforms. Supported product launches with readiness programs and simulations, improving customer satisfaction rankings to Top 3 globally.
Managed high-volume customer support while consistently meeting KPI and quality targets, maintaining 95% customer satisfaction and contributing to Top 5 global site performance. Ensured compliance and quality accuracy in a regulated financial services environment.
Education
Degrees, certifications, and relevant coursework
Ateneo de Davao University
Bachelor of Science in Information Technology, Information Technology
2013 -
Earned a Bachelor of Science in Information Technology at Ateneo de Davao University.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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