Christine Tuason
@christinetuason
Learning Product Manager who builds data-driven, performance-first enterprise learning solutions.
PhilippinesWhat I'm looking for
I’m a Learning Product Manager and learning product strategist with 20+ years of experience designing, launching, and managing the full lifecycle of performance-driven learning solutions across enterprise environments. I translate skill gaps into scalable learning products aligned to organizational objectives and business KPIs.
In my current role, I’ve owned end-to-end enterprise learning product delivery across four sites, covering onboarding curricula, upskilling modules, and leadership development for 3,000+ employees. I define product requirements through ongoing learning needs analysis, then iterate blended programs (ILT, eLearning, and performance support) to hit Ops targets ahead of schedule.
I’ve led major learning transformation initiatives, including LMS migration—moving facilitator-led training into digital learning products for better scalability and accessibility. I’ve used learning analytics and KPI tracking to refine content and delivery, improving throughput and sustaining performance benchmarks.
I also bring a proven leadership track record, including awards such as the Sutherland Platinum Award for Leadership and recognition as an Employee Engagement Champion. I collaborate closely with Operations, Quality, and client stakeholders to validate effectiveness, align roadmaps, and continuously improve learner outcomes.
Experience
Work history, roles, and key accomplishments
Owned the end-to-end lifecycle of enterprise learning products across four VXI sites, supporting 3,000+ employees with onboarding, upskilling, and leadership programs. Designed and iterated blended learning (ILT, eLearning, performance support) to reach new-hire proficiency by Week 1 and improved performance using learning metrics and KPI-driven iteration.
Launched 2 new learning programs and 7 lines of business, managing the learning product launch cycle from needs analysis and content development through performance review. Improved New Hire Performance scores from 6.8 (2020) to 8.6, supporting a 499 FTE seasonal ramp through redesigned onboarding learning products and rapid iteration with Quality and Operations.
Led the migration of facilitator-led training content into an LMS, transforming ILT materials into scalable digital learning products. Increased training throughput from 36.26% to 66.67% while maintaining 100% of floor performance benchmarks by Week 5 through data-driven redesign.
Training Manager
Sykes Asia
Oct 2016 - Nov 2018 (2 years 1 month)
Deployed a flipped classroom curriculum to redesign new-hire learning, improving New Hire NPS from -20% to +22%. Spearheaded an apprentice program to build a pipeline of learning facilitators and future L&D leaders, and launched additional learning product sets for multiple verticals.
Managed multi-vertical learning product portfolios for Sales, Technical Support, Retail, Travel, Healthcare, and Customer Service, tailoring learning to diverse business contexts. Overhauled the New Hire learning process to improve program KPIs and reduce time-to-proficiency, earning the Sutherland Platinum Award for Leadership (2015) and Employee Engagement Champion Award (2014).
Education
Degrees, certifications, and relevant coursework
De La Salle University - Dasmariñas
Bachelor of Science, Business Management
2001 - 2005
Earned a Bachelor of Science degree with a major in Business Management at De La Salle University - Dasmariñas.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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