Ifejuwuralo Maiyegun

Managed end-to-end product development for two products, from discovery through launch and iteration, ensuring alignment with business objectives and customer needs. Collaborated with engineering and design teams to refine requirements, define scope, and deliver features on schedule while supporting sprint planning, reviews, and retrospectives.

Increased customer retention by 25% and reduced drop-off rates through personalized onboarding, proactive engagement strategies, and early identification of at-risk users using behavioral data. Onboarded 3,000+ users and maintained a 90%+ CSAT by delivering guided support and resolving recurring issues in collaboration with product and tech teams.

Managed office operations, including logistics, project coordination, and execution of events, ensuring smooth day-to-day functioning and delivery of organizational activities. Provided executive support through calendar management, travel arrangements, reporting, and administrative coordination to enhance leadership efficiency.

Supported HR operations by assisting with employee onboarding, coordinating HR projects (meetings, training sessions, surveys), and taking minutes to ensure smooth execution of activities. Provided clerical and administrative support to HR executives, including responding to employee inquiries on HR policies, procedures, and regulations.

Created a productive environment and managed relationships between the client and his contacts. Scheduled deals and handled negotiations, managed events for the client.

Assisted in arranging and sorting human resources filing system for over a thousand employees. Wrote internal memos to employees and departments and managed staff retirement and promotion letters.

Prepared reports and maintained records for executives. Supported the CEO with administrative tasks for over 30 employees, scheduling, and communication. Supported operational processes, helping to streamline workflows and improve efficiency.

Pursuing an MSc in Employment Relations and Human Resource Management, expected to complete in September 2026.

Completed a Virtual Assistant Certificate in November 2024.

Earned a Bachelor of Arts in Anthropology in July 2023.