Junie Michael Gali
@juniemichaelgali
Experienced customer support professional skilled in operations, purchasing, and inventory management.
PhilippinesWhat I'm looking for
I am a customer support and operations professional with extensive experience in BPO customer service, purchasing, scheduling, and inventory control across retail, foodservice, construction, and logistics environments. I have a strong record of managing inbound customer inquiries, coordinating supplier deliveries, processing purchase orders, and supervising frontline teams to maintain service quality and operational efficiency.
Throughout my career I have supported TELCO accounts, managed supplier appointment scheduling for international distribution, negotiated with vendors, and led stock control and reporting processes. I bring practical skills in MS Word, Excel, and PowerPoint, a collaborative mindset, and a focus on clear communication and problem resolution to drive reliable daily operations.
Experience
Work history, roles, and key accomplishments
FOHandled inbound Verizon Wireless account calls, resolving account concerns and recommending optimal plans to improve customer satisfaction.
GNManaged supplier and carrier emails to schedule warehouse delivery appointments for Sysco Foods (Canada), arranged deliveries by load size, and produced next-day delivery reports.
Purchasing Assistant
MAHP Construction Corporation
Aug 2022 - Dec 2022 (4 months)
Sourced suppliers, negotiated pricing, processed purchase orders, matched POs to invoices, tracked inventory and managed physical counts to ensure material accuracy.
Customer Support Representative
Prudential Employment Agency Incorporated
Mar 2019 - Aug 2022 (3 years 5 months)
Provided customer support across phone and email, resolved product/service inquiries, identified recurring issues and contributed to service improvement strategies.
Assistant Floor Manager
Perankanplace Complex Pte. Ltd.
Aug 2007 - Nov 2017 (10 years 3 months)
Supervised front-of-house staff, managed stock levels and purchasing, enforced cash control procedures, conducted inventory cycles and resolved customer complaints to maintain service standards.
Education
Degrees, certifications, and relevant coursework
Dr. Filemon C. Aguilar Memorial College
Bachelor of Science in Business Administration, Banking & Finance
2001 - 2005
Completed a Bachelor of Science in Business Administration with a major in Banking & Finance from 2001 to 2005.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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