JQJunaid Qureshi
@junaidqureshi1
Customer Service Executive skilled in order management, complaint resolution, and multi-channel support.
PakistanWhat I'm looking for
I am a dedicated Customer Service Executive with proven experience handling inquiries, order fulfilment, and multi-channel communication across email, WhatsApp, Instagram, and Facebook. I coordinate with finance and warehouse teams, liaise with couriers for on-time deliveries, and support brand alignment while meeting KPIs.
My background includes billing and technical support in telecom, detailed record-keeping using Google Sheets and Excel, and conducting customer feedback and rating calls to improve the shopping experience. I bring strong communication, problem-solving, and teamwork skills to help organizations improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
AK Marketing
Jan 2024 - Present (2 years)
Manage customer inquiries and order fulfillment across CRM and social channels, coordinating with finance and warehouse to process refunds/exchanges and ensure on-time delivery across 100+ external and internal brands.
Customer Service Executive
Asim Jofa
Jan 2023 - Jan 2024 (1 year)
Provided e-commerce customer support handling product, shipping, billing, returns and escalation processes, maintaining records and trackers to meet KPIs and improve conversion.
Billing Executive
Sybrid Lakson Group Company Pvt Ltd
Jan 2020 - Jan 2023 (3 years)
Handled billing and technical support for telecom customers, resolving invoice and tax queries and troubleshooting customer routers to maintain service satisfaction.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Karachi
Bachelor of Commerce, Commerce
2018 - 2019
Completed Bachelor of Commerce studies with coursework in commerce and business-related subjects.
Board of Intermediate Education, Sindh
Intermediate, Intermediate (Pre-University)
2016 - 2017
Completed intermediate studies under the Sindh education board focusing on pre-university curriculum.
Availability
Location
PakistanAuthorized to work in
Website
www.enhancv.comJob categories
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