Open to opportunities

Jumoke Samuel

@jumokesamuel

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Customer Care Assistant delivering exceptional service to ensure customer satisfaction.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can deliver exceptional service, resolve issues quickly, and provide accurate product and service information. I want a team that values communication, problem-solving, and long-term customer satisfaction.

I’m a Customer Care Assistant with a passion for delivering exceptional service and ensuring customer satisfaction. I’m proficient in handling customer inquiries, resolving issues promptly, and providing accurate information on products and services.

Since April 2022, I’ve worked as a Customer Service Representative at MIDAS MEDIA, where I provide exceptional service to customers, address their inquiries, resolve issues, and ensure their satisfaction. Previously, I supported customers at WINSOME MEDIA (phone calls, emails, and product information) and built strong customer relationships as a Virtual Assistant at INNOVATE MEDIA, promoting brand loyalty through communication and problem-solving.

I bring strong communication, interpersonal skills, product knowledge, and problem-solving to every interaction. With training in conflict resolution, design thinking, and computer literacy, I focus on clear problem diagnosis, fast resolution, and dependable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Assistant

Current

Midas Media

Apr 2022 - Present (4 years 3 months)

Provided exceptional customer service by answering inquiries, resolving issues promptly, and ensuring customer satisfaction. Delivered accurate product and service information while maintaining professional communication.

Customer Service Conflict Resolution Product Knowledge Interpersonal Skills Communication Computer Literacy Issue Resolution Customer Support

Customer Service Representative

Winsome Media

May 2020 - Jan 2022 (1 year 8 months)

Handled inbound customer requests by answering phone calls, responding to emails, and assisting customers with product information. Built positive customer relationships to improve service quality and customer confidence.

Customer Service Phone Support Email Support Product Knowledge Communication Interpersonal Skills Problem Solving

Virtual Assistant

Innovate Media

Jan 2016 - Jan 2018 (2 years)

Supported customer-facing activities by assisting with communication and problem-solving to help maintain positive customer relationships. Promoted brand loyalty through excellent service and responsiveness.

Virtual Assistance Customer Service Problem Solving Communication Interpersonal Skills Relationship Building Service Delivery Customer Support