Roberta Nateri
@robertanateri
Junior HRIS / People Tech Analyst specializing in Workday, Greenhouse, and People access management.
ItalyWhat I'm looking for
I’m a Junior HRIS / People Tech professional supporting People Tech requests in a remote-first environment, with growing exposure to Workday configuration. I combine HR systems administration with careful troubleshooting, so People Operations and People Partners can move faster and with confidence.
In my current role, I manage Workday admin tasks such as supervisory organizations, roles, task reassignments, and delegation. I handle high-volume HRIS support and licensing needs—covering Workday, Greenhouse, and LinkedIn Recruiter—while also processing conversions, cost center access, and business process errors.
I also support recruiting operations through EIB uploads for job requisitions, job changes, and one-time payments, and I maintain Greenhouse access, talent pools, and internal job posts. After HCM Admin training, I started basic Workday workflow configuration to improve how requests move through the system.
Before People Tech, I built strong communication and problem-solving skills through customer support leadership and operations. As a Customer Support Team Leader, I led 10+ agents, improved response times by 25%, and increased productivity by 30%—experience that translates directly into managing tickets, keeping data accurate, and partnering effectively with stakeholders.
Experience
Work history, roles, and key accomplishments
Managed Workday admin tasks (organizations, roles, task reassignments, delegation) and supported People Operations with HRIS requests and troubleshooting. Handled high-volume Jira tickets for Workday/Greenhouse/LinkedIn Recruiter and supported EIB uploads, access management, and basic Workday workflow configuration.
Led 10+ customer support agents and maintained 98% customer satisfaction. Improved response times by 25% through process improvements and increased team productivity by 30% via coaching and training.
Supported merchants with card reader and card-not-present payment issues and answered questions on virtual payments and invoicing. Provided email support via Salesforce and handled calls using Salesforce/SOAP and Five9.
Managed international bookings in English and Italian and coordinated customers and operations to ensure smooth service. Supported sales/reservations operations for a short-term assignment.
Customer Service Guest Specialist
Booking.com B.V.
Apr 2018 - Jan 2019 (9 months)
Handled guest/hotelier disputes and supported booking changes. Provided customer service across English and Italian communication lines.
Customer Service Executive
Booking.com B.V.
Mar 2015 - Apr 2018 (3 years 1 month)
Managed customer calls and emails and resolved customer complaints professionally. Supported ongoing customer service operations over multi-year tenure.
Project Booking Relations Helper
Booking.com B.V.
Aug 2016 - Oct 2016 (2 months)
Supported complaint resolution and managed settlements for project bookings. Worked on customer relations tasks within Booking.com operations.
Sales Assistant
Photoshop c/o Forte Village Resort
Jul 2011 - Sep 2012 (1 year 2 months)
Supported resort guests with photography services, including organizing photo shoots and assisting with post-production. Provided in-resort customer support for photography-related requests.
Education
Degrees, certifications, and relevant coursework
Roberta hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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