Looking for a job

Julián Leonardo García Pinto

@julinleonardogarcapi

Bilingual CS professional (English C1) with frontend dev background. I turn complex problems into clear solutions for customers.

Colombia

Message

What I'm looking for

A remote role where I can combine technical problem-solving with direct customer impact. I'm looking for a team that values ownership, clear communication, and continuous improvement — where my bilingual background and hybrid experience in both frontend development and customer success are genuine assets, not just nice-to-haves.

I'm a bilingual (English C1 / Spanish native) professional with 4+ years of experience across customer success, technical support, and frontend development. I've worked in high-volume international support environments — maintaining 95%+ CSAT at Teleperformance and exceeding resolution KPIs at Concentrix — and I bring the same customer-first mindset to every role I take on.

My background is hybrid by design. As a frontend developer at NAEZ, I didn't just build interfaces — I onboarded stakeholders, gathered requirements across teams, documented processes, and built tools that made everyone's work easier. When the company scaled from 20 to 100 employees, I proactively redesigned internal workflows before they became a problem. That combination of technical understanding and operational instinct is what I bring to customer-facing roles.

I'm highly organized, proactive, and comfortable managing relationships with both technical and non-technical users. I use AI tools like Claude and GitHub Copilot daily to work faster and communicate more clearly. I'm fully remote-ready and looking for a role where I can build long-lasting customer relationships and grow within a team that takes success seriously.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Feb 2025 - Nov 2025 (9 months)

Provided advanced bilingual technical support via phone and email for international markets, maintaining 95%+ CSAT during high-volume periods and documenting incidents for engineering escalation.

Technical Support Customer Satisfaction Zendesk Jira Documentation

Frontend Developer

NAEZ

Feb 2023 - Jul 2024 (1 year 5 months)

Diagnosed and resolved frontend integration issues across Next.js 14 and TypeScript, reducing page load times by 30% via React Server Components and built a full recruitment platform (Next.js + MUI) to streamline hiring workflows.

React Next.js TypeScript React Server Components Firebase Performance Optimization

Operations Analyst

NAEZ

Feb 2021 - Jul 2024 (3 years 5 months)

Identified and redesigned internal request and query workflows during company growth (20→100 employees) using Slack and Google Workspace automations, improving operational scalability and financial tracking.

Workflow Automation Google Workspace Slack Bilingual Support

React Developer

SkyCloud

Jan 2021 - Jan 2024 (3 years)

Developed scalable frontend modules for a legal management platform using React and Material UI, improved responsiveness by optimizing global state with Redux Toolkit and enhancing accessibility and UX.

React Material UI Redux toolkit Accessibility UX Frontend Architecture JavaScript State Management

Bilingual Customer Service Rep

Concentrix

Jun 2018 - Oct 2020 (2 years 4 months)

Delivered English-language support handling sensitive documentation with 100% compliance and consistently exceeded KPIs for first-call resolution and proactive follow-ups.

Customer Support & Compliance Call Resolution Ticketing Systems