Open to opportunities

Sergio Torrado

@sergiotorrado

Message

Frontend developer focused on building cloud-ready interfaces and solving Tier 2 incidents.

Colombia

Message

What I'm looking for

I’m looking to transition into a Full Stack role—shipping modern, responsive web apps while partnering with engineering to optimize cloud/IoT systems and resolve complex production issues, in an Agile, growth-oriented team.

I’m a Systems Engineering student with a dual profile in Frontend Development and Cloud Infrastructure, focused on transitioning to Full Stack roles. I specialize in troubleshooting complex Tier 2 incidents and building modern web interfaces that stay scalable and maintainable.

In my Tier 2 Technical Support role, I resolved critical cloud infrastructure incidents for Lytx, liaised with Engineering teams for software deployment, and supported real-time IoT data optimization. As a Freelance Frontend Developer, I built responsive web apps using modern JavaScript frameworks and RESTful APIs, improving scalability through modular code and Agile (Scrum) collaboration.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Sutherland

Jan 2025 - Jun 2025 (5 months)

Resolved critical Tier 2 cloud infrastructure incidents for Lytx by coordinating with engineering teams on deployments and real-time IoT data optimization.

Cloud Infrastructure IoT Data Optimization Troubleshooting Real Time Systems Cross Functional Collaboration Incident Management

Technical Customer Representative

Teleperformance

Jan 2024 - Jul 2024 (6 months)

Managed bilingual technical cases using CRM and performed deep log analysis for troubleshooting, maintaining 95%+ CSAT by translating complex issues into actionable solutions.

Bilingual Technical Support CRM Log Analysis Troubleshooting Technical Documentation Root Cause Analysis

Tech Support Specialist

GMS Seguridad e Información

Jul 2020 - Dec 2020 (5 months)

Configured cybersecurity software and resolved perimeter security/network issues, managing incident lifecycles via security ticketing systems to ensure zero breaches during shift handovers.

Cybersecurity Software Setup Perimeter Security Network Troubleshooting Ticketing Systems Security Monitoring Network Protocols

Frontend Developer

Dreon

Developed responsive web applications using modern JavaScript frameworks and RESTful APIs, improving scalability through modular code and Agile (Scrum) collaboration.

Javascript (ES6)Responsive Web Design React RESTful APIs Agile Scrum Git API Integration