JE
Open to opportunities

JULIET ELENDU

@julietelendu

Motivated customer service representative with a focus on results.

Nigeria
Message

What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values strategic leadership.

I am a motivated and results-oriented professional with over five years of experience in customer service, project coordination, and digital marketing. My journey has been marked by a commitment to delivering exceptional customer experiences and optimizing processes to drive measurable outcomes. I have a proven ability to lead cross-functional initiatives and implement strategies that align with corporate goals.

In my role as a Customer Service Officer at First Bank of Nigeria, I acted as a liaison, providing product and service information while resolving customer issues efficiently. My efforts contributed to a 95% customer satisfaction rating, showcasing my dedication to customer care. Additionally, I have experience as an online tutor, where I provide informative presentations and assess student progress, further enhancing my communication and organizational skills.

As I seek to deepen my business acumen and strategic leadership through an MBA program, I am eager to drive innovative, data-informed solutions that contribute to the growth of global organizations. I am passionate about leveraging my skills in customer relationship management and project tracking to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

BT
Current

Online Tutor

BrentPhone Tutors

Apr 2023 - Present (2 years 3 months)

Provided informative presentations to students regarding different areas of studies and ensured full comprehension of curriculum aspects. Maintained classroom discipline and methodically provided resources for lessons.

Education

Degrees, certifications, and relevant coursework

LT

Lagos State College of Science and Technology

Higher Diploma, Banking and Finance

Obtained a Higher Diploma in Banking and Finance. The curriculum focused on advanced concepts and practices within the financial sector.

LP

Lagos State Polytechnic

Diploma, Banking and Finance

Completed a Diploma in Banking and Finance. This program provided foundational knowledge in financial principles and banking operations.

GO

Google

Certificate, Digital Marketing Skill

Completed a certificate program in Digital Marketing Skill. This program covered various aspects of digital marketing strategies and tools.

GO

Google

Certificate, Project Management

Completed a certificate program in Project Management. This program focused on the principles and practices of effective project execution.

GO

Google

Certificate, Business Analysis

Completed a certificate program in Business Analysis. This program covered techniques for analyzing business needs and solutions.

CH

Chegg

Certificate, Social Media Marketing

Completed a certificate program in Social Media Marketing. This program focused on strategies for effective social media campaigns.

Tech stack

Software and tools used professionally

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JULIET ELENDU - Online Tutor - BrentPhone Tutors | Himalayas