JULIET ELENDU
@julietelendu
Motivated customer service representative with a focus on results.
NigeriaWhat I'm looking for
I am a motivated and results-oriented professional with over five years of experience in customer service, project coordination, and digital marketing. My journey has been marked by a commitment to delivering exceptional customer experiences and optimizing processes to drive measurable outcomes. I have a proven ability to lead cross-functional initiatives and implement strategies that align with corporate goals.
In my role as a Customer Service Officer at First Bank of Nigeria, I acted as a liaison, providing product and service information while resolving customer issues efficiently. My efforts contributed to a 95% customer satisfaction rating, showcasing my dedication to customer care. Additionally, I have experience as an online tutor, where I provide informative presentations and assess student progress, further enhancing my communication and organizational skills.
As I seek to deepen my business acumen and strategic leadership through an MBA program, I am eager to drive innovative, data-informed solutions that contribute to the growth of global organizations. I am passionate about leveraging my skills in customer relationship management and project tracking to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Online Tutor
BrentPhone Tutors
Apr 2023 - Present (2 years 3 months)
Provided informative presentations to students regarding different areas of studies and ensured full comprehension of curriculum aspects. Maintained classroom discipline and methodically provided resources for lessons.
Customer Service Officer
First Bank of Nigeria
Aug 2019 - Mar 2024 (4 years 7 months)
Acted as a liaison, providing product/services information, answering questions, and resolving emerging problems for customer accounts with accuracy and efficiency. Promoted the value of the bank's core products while driving upsell, cross-sell, and reselling to customers.
Customer Service Officer
Vic Lawrence and Associates
Feb 2013 - Nov 2018 (5 years 9 months)
Provided virtual administrative support to multiple clients, managing calendars, scheduling appointments, and handling email correspondence. Conducted market research and prepared reports to support business decision-making.
Education
Degrees, certifications, and relevant coursework
Lagos State College of Science and Technology
Higher Diploma, Banking and Finance
Obtained a Higher Diploma in Banking and Finance. The curriculum focused on advanced concepts and practices within the financial sector.
Lagos State Polytechnic
Diploma, Banking and Finance
Completed a Diploma in Banking and Finance. This program provided foundational knowledge in financial principles and banking operations.
Certificate, Digital Marketing Skill
Completed a certificate program in Digital Marketing Skill. This program covered various aspects of digital marketing strategies and tools.
Certificate, Project Management
Completed a certificate program in Project Management. This program focused on the principles and practices of effective project execution.
Certificate, Business Analysis
Completed a certificate program in Business Analysis. This program covered techniques for analyzing business needs and solutions.
Chegg
Certificate, Social Media Marketing
Completed a certificate program in Social Media Marketing. This program focused on strategies for effective social media campaigns.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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