Ezza Rauf

I am a dedicated Customer Service Professional with 2 years of cumulative experience in administrative roles. My expertise lies in managing people and streamlining processes to enhance efficiency and reduce costs. I pride myself on delivering premium customer service, utilizing my strong interactive skills to meet client needs effectively.

In my recent role as an Assistant at Fortinos Supermarket Ltd, I ensured that store shelves were stocked and maintained, while also responding promptly to customer inquiries. My previous experience as an Assistant Supervisor in Retail Services allowed me to manage a team of five sales representatives, where I successfully modified our customer service support system, reducing complaints by 10%. I was honored to receive the Employee of the Year award for my customer-focused approach.

Additionally, I have a background in volunteer coordination, where I developed organizational structures and led events aimed at raising awareness for special needs children and supporting victims of acid assaults. My diverse experiences have equipped me with strong leadership, communication, and problem-solving skills that I am eager to bring to my next role.