Juliet Akongo
@julietakongo
Customer Experience & Training Specialist turning educator insights into data-driven onboarding, adoption, and loyalty outcomes.
KenyaWhat I'm looking for
I’m a Customer Experience and Training Specialist with 5+ years supporting digital adoption, user training, and stakeholder engagement across EdTech and customer-centric platforms. I translate customer insights into strategic actions that improve service delivery, reduce churn, and build loyalty.
In my current Education Officer role, I led training and digital onboarding for 300+ teachers and government officials, driving 95% adoption of the Tayari methodology. By analyzing real-time platform data, I tailored support strategies that improved field visit efficiency by 35%, and my mentorship helped deliver a 98% compliance rate in field operations.
I also onboarded 100+ ECD officers with a goal of scaling digital learning solutions—boosting app adoption by 85% and increasing digital learning results by 25%. I bring empathy, data fluency, and process improvement to fast-paced, remote-first environments, partnering with teams to share structured user feedback and improve usability.
Experience
Work history, roles, and key accomplishments
At EIDU, I led training and digital onboarding for over 300 teachers and government officials, driving 95% adoption of the Tayari methodology and improving platform use across public education systems. My mentorship efforts led to a 40% spike in app engagement and consistent digital learning implementation across 100+ schools.
• Delivered personalized training and onboarding to 300+ educators and
Focused on scaling digital learning solutions by onboarding 100+ ECD officers and boosting tool adoption by 85%. I designed personalized development plans to close skill gaps and supported performance reviews that improved learning outcomes.
• Boosted app adoption by 85% by delivering engaging training sessions to 100+ ECD officers and educators.
• Coached officers in classroom engagement and me
Delivered high-quality early childhood education while improving classroom management, parent engagement, and learner tracking.
• Improved student behavior and participation by 35% through structured class routines and engagement strategies.
• Managed learner records with 100% accuracy, enabling targeted interventions and academic transparency.
• Increased parent satisfaction by 25% through co
Completed a hands-on teaching internship focused on learner engagement, lesson planning, and academic support, laying a foundation for customer success roles.
• Received 90% performance rating for effective communication and instructional delivery.
• Reduced lesson delivery issues by 40% through responsiveness to mentor feedback.
• Strengthened collaboration skills through peer learning and obs
Education
Degrees, certifications, and relevant coursework
University of Eldoret
Early Childhood & Primary Education, Education
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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